GDS Tax - ACR Staff EG - RTR 1

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Job title    Staff 
Reports to    Senior 3

Job purpose
This role supports the end-to-end Order to Cash (O2C) cycle, focusing on transactional excellence, automation, and digital adoption across Customer Master Data, Billing & Invoicing, Collections, and Cash Application. The position emphasizes accuracy, control adherence, and process digitalization while contributing to continuous improvement and client value realization.

Key Responsibilities
•    Perform accurate and timely processing of: 
o    Customer Master Data Management
o    Sales Order Processing
o    Customer Invoicing 
o    AR Collections
o    Cash Application
•    Validate remittance data and ensure accurate application of receipts, deductions, and adjustments in ERP systems (e.g., Business Central, SAP, D365). 
•    Support billing accuracy, revenue recognition compliance, and customer communication for dispute resolution.
•    Update trackers and dashboards to report progress, status, and KPIs for multi-country engagements.
•    Ensure compliance with internal controls, SOX requirements, and statutory audit guidelines.
•    Provide timely and comprehensive answers to clients’ queries

Digital & Analytical Enablement
•    Leverage AI-assisted reconciliation tools, automation agents, and Power BI dashboards for error reduction and faster turnaround.
•    Perform basic data validations and reconciliations using digital platforms and analytics tools.
•    Identify automation or process improvement opportunities to drive touchless processing and enhance customer experience.
•    Participate in process digitalization initiatives such as remittance OCR, automated matching, and exception prediction. Very good work organization, initiative and commitment
•    Ability to work independently with minimal supervision 
•    Must be motivated, self-starter with excellent interpersonal skills
•    Exposure to customer credit management or dispute handling is a plus
•    Understanding of SOX controls and audit compliance
•    Experience in transition/migration projects is an added advantage

Collaboration & Governance
•    Liaise with internal finance, operations, and client teams to ensure smooth O2C process flow and query resolution.
•    Support process transition and documentation aligned to standardized templates and process SOPs.
•    Escalate delays or exceptions promptly to ensure adherence to SLAs and service quality metrics.

Functional & Technical Skills
•    Strong foundational understanding of the Order to Cash lifecycle, with exposure in at least one of the areas:
o    Customer Master Data 
o    Sales Order Entry & Fulfilment
o    Billing & Invoicing
o    Collections & Dunning
o    Cash Application
•    Familiarity with process transition and documentation standards.
•    Basic accounting knowledge, including revenue recognition, reconciliations, and posting logic.
•    Working knowledge of ERP platforms such as Business Central, D365, SAP, or Ariba.
•    Strong Excel and data analytics proficiency (pivot tables, lookups, formula automation).
•    Understanding of SOX controls, audit compliance, and internal reporting mechanisms.
•    Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.

Future-Ready & Behavioural Competencies
•    Digital Fluency: Ability to operate in a technology-enabled environment, using data visualization and automation tools.
•    Analytical Mindset: Data-driven approach to problem solving, reconciliation, and exception handling.
•    Agility: Flexible and adaptive in managing process changes, transition tasks, and cross-domain learning.
•    Collaboration: Works effectively within a global virtual team structure.
•    Continuous Improvement: Contributes ideas for efficiency, automation, and standardization in service delivery.

Performance Metrics / KPIs
•    Accuracy and timeliness of processing
•    Compliance with SLAs and quality benchmarks
•    Automation adoption and exception reduction
•    Adherence to audit and control standards
•    Contribution to process improvement initiatives

Qualifications & Experience
•    Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
•    Experience: 1 – 5 years of relevant accounting or finance process experience, preferably in Order to Cash or Accounts Receivable
•    Exposure to transition/migration projects and multi-country delivery is an added advantage.

Approved by:

Date approved:    
Reviewed:    

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