GDS Tax - Payroll SMO Senior

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Payroll Operate Services: Payroll Central Coordination Senior
General spec plus
3+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

EY grade/level: Senior (Rank 42)

Specific duties/responsibilities: 
•    Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
•    Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels 
•    Create and maintain control documentation, process flows and procedures
•    Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
•    Management of communications with both the client and the EY local teams
•    Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memo’s etc
•    Assisting with monthly financials such as preparing budgets and issuing invoices
•    Preparing and reporting on a regular basis to clients on agreed SLA’s
•    Maintaining access for clients and EY local teams to relevant platforms used in the engagements
•    Preparing annual calendars for global payroll clients
•    Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file
•    Assistance with issue resolution with local teams and communications with clients around same
•    Maintain and update issue logs for each engagement
•    Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client
•    Preparation of project plans and weekly status updates
•    Assisting with other Ad Hoc requests as they come up

Requirements:
•    Previous experience in the relevant payroll environment
•    Strong attention to detail
•    Excellent communication skills
•    Proficient computer skills

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