Sr. Tech Lead - Application Development Microsoft N 4D

Sr. Tech Lead - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Core Responsibilities

• Solution Design & Architecture: Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications.
• Development & Customization: Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows.
• Contact Center Specifics: Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences.
• Integration: Design and implement integrations with external systems and third-party applications using Azure Functions, Logic Apps, Service Bus, Web APIs (REST/SOAP), and custom connectors.
• Power Platform Utilization: Build and manage solutions using the broader Power Platform, including Model-driven Apps, Canvas Apps, Power Automate, and Power Platform Component Framework (PCF) controls.
• Data Management: Plan and perform data migration activities, ensuring data integrity and consistency.
• Quality Assurance & Support: Conduct testing (unit and system integration), troubleshoot complex technical issues, optimize system performance, and provide technical support during all project phases.
• Documentation & Best Practices: Create comprehensive technical documentation and ensure adherence to coding standards and best practices, including Application Lifecycle Management (ALM) via Azure DevOps.
• Leadership & Collaboration: Mentor junior developers, participate in code reviews, and effectively communicate with clients and cross-functional teams.   

Minimum Qualifications:

Education: 

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience:

• Minimum of 10-12 years of hands-on experience with Microsoft Dynamics CRM/365 CE.
• Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial.
• Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies.

Technical Skills:

• Strong proficiency in C#, .NET, and JavaScript/TypeScript.
• Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse.
• Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations.
• Proficiency in the Power Platform (Power Apps, Power Automate, PCF).
• Database experience with Microsoft SQL Server and integration tools (e.g., SSIS).

Soft Skills:

• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong verbal and written communication skills, with client-facing experience.
• Ability to work both independently and collaboratively in a team environment. 

Preferred Certifications: 

• Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway)
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

Microsoft Certified: Azure Developer Associate (AZ-204) 

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development Microsoft N

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.