Senior Customer Development Representative, Shanghai West Nanjing Road Sub-branch

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

•         Be responsible for successful implementation of Premier Acquisition strategies

•         Acquire new-to-bank customers via central or self-generated leads.

•         In order to deliver a high quality service to our highest value personal clients the role holder will need to complete simple retail sales.

•         Development of strong working relationships with relevant business areas (e.g., WPB, Marketing, etc)

•         Delivery high standard customer service to meet customer satisfactory

•         负责中高端客户的开发，发掘关于银行服务的需求并发展为汇丰客户

•         通过银行渠道或者自己开发的渠道成功获取新客户

•         为客户提供优良的服务，完成基本的零售销售指标

•         与相关业务领域建立牢固的工作关系（如：财富管理及个人银行业务部，市场部）

•         提供高标准的客户服务，提高客户满意度

To be successful in the role, you should meet the following requirements:

•         Bachelor's degree or equivalent experience

•         Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent

•         Sound knowledge of various forms of deposits, WEM product, mortgage, etc.

•         Knowledge of the constantly changing laws/regulations governing banks/finance industry, consumer trends, competitor offerings, economic and foreign currency markets

•         Strong presentation and sales skills

•         Objection handling techniques and work under pressure

•         Good interpersonal and communication skills

•         Customer service orientation

•         Attain appropriate professional and regulatory qualifications as required by market

•         Attain any internal standards as required by HBCN

•         本科以上或同等学历

•         至少一年金融服务或零售经验，或同等工作经验

•         对各种形式的存款，WEM产品，抵押贷款等产品有充分的了解

•         对行业法规，消费趋势，竞争对手的产品，经济和外汇市场趋势有较好的了解

•         较好的演讲和销售技巧

•         较好的异议处理技巧，能在高压下工作

•         良好的人际交往和沟通能力

•         以客户服务为导向

•         根据市场要求获得适当的专业和监管资格

•         达到汇丰要求的内部岗位标准

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited