Global Support Executive (CSE - D - Processing)
HSBC · Quezon, Philippines · 1mo ago
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role ofGLOBAL SUPPORT EXECUTIVE.
Job Responsibilities:
- Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
- Primary contact for the business and clients for escalation issues to ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
- Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
- Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
- Prepare and Update Business Contingency Plan (BCP) for Operations Teams.
Job Requirements:
- Basic knowledge of derivative products and financial markets
- Good Microsoft skills (Intermediate skills required for Excel)
- To ensure timely escalation of issues to senior management
- Produce appropriate root cause analysis & follow through to eradicate the causes
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.