Vice President and Branch Head

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Business Descriptor: 

International Wealth and Personal Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose 

• The jobholder is entrusted with the responsibility to direct and manage the growth of the Bank's business in one of the HSBC branches in the country. The branch being situated in a prime location of the city, has immense business potential for the WPB business.
• In view of the range of services, current size of the portfolio as well as the potential the location offers, the Branch is expected to be one of the leading branches of HSBC in Indian Management.
• The principal objective is therefore to continue to grow this Branch to maximise contribution to area profitability in line with the Strategic and Area Operating Plan (AOP)
• This is to be incorporated by growing the deposit base for the bank and by focussing on growth of the Wealth Management business with a sharper focus on increasing the Bank's market share and HNI customer base in the catchment.
• The jobholder is required to coordinate marketing efforts, exceed customer expectations, actively manage attrition in the face of the stiff competition and closely monitor branch operations to ensure a high level of service delivery.

Principal Responsibilities

•    Ensure the growth of Retail Banking and Wealth Management business for the branch in line with INM Strategic Plan / AOP projections
•    Contributes to area/ branch profitability
•    Monitors and implements best practices across the region 
•    Enhance Bank's market share in it’s area of operation
•    Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration..
•    Where there is CMB functions, manage interaction effectively.
•    Ensure a consistently high level of product and service delivery across the branch
•    Develop and maintain good customer relations
•    Coach the team to achieve business goals and effectively meet customer needs.
•    Ensure effective customer contact management is in place
•    Contributes to enhancing the Bank’s image and visibility in the market place
•    Ensure all customer complaints are handled sensitively and efficiently within SLA’s applying the TCF and Bank values
•    Contribute to subordinate development and boosting branch morale at all times

Qualifications - External

•    Post Graduate
•    5-10 years of work experience

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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