Credit Control Officer

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If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as Credit Control Officer.

Roles & Responsibilities:  

1. Daily Processing:

• Administrative task within the in-house litigation team, maintaining of department’s records and file
• Translation of laws, contracts, drafting legal documents within CCR Collections
• To support Head and other professional staff of the department
• To visit/discuss with customer where possible to resolve the case before taking further legal actions.
• To attend mediation board / institute proceedings against defendant at the Courts to protect HSBC’s interests
• To follow up on these mediation board cases and transferring cases for further legal actions if a settlement is not reached
• To follow up on Court cases, discussing / seeking advices / strategies with the LGA / external lawyers for the next actions;

1. To contribute to safeguard the Bank from loss / risk:

• Ensure strictly compliance to LCM, DIMs, Regional Guidance, LGA FIMs system procedure manual and other relevant guidelines or regulatory standards advised by Managers / HSBC
• Maintain HSBC internal controls standard including timely implementation of internal and external audit points together with any issues raised by external regulators to minimize operational risks

1. To deliver the highest quality of customer services:

• Ensuring the services standard is met, and the external and internal customers are satisfied
• Contribute by delivery initiatives to improve customer services

Knowledge/Special Skills Requirements

• Knowleage of core banking products
• 1-3 years experience        
• Bachelor’s degree 
• Good knowledge of legislation
• Experience in drafting legal documents (contracts, statements of claim,…)
• Possession supervisory and have excellent communication and interpersonal negotiation skills
• Good typing skill, good communication in English and PC