Digital Content & Product Senior Associate
JPMorgan Chase · Plano, United States · 1mo ago
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Business Banking Shopping and Optimization, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
You will oversee multiple critical initiatives across at-home and in-branch channels while closely working with designated scrum team and articulated detailed requirements as stories.
Job responsibilities
- Manage content workflows and calendar, ensuring timely publication and consistent messaging across channels.
- Collaborate with marketing and user experience design teams to build engaging, accessible content for digital acquisition channels.
- Support the integration of accessibility guidelines into content structures to accommodate a diverse user base.
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our Business Banking customers looking to open a new account through user research and discovery.
- Considers and plans for upstream and downstream implications of new product features on the overall product experience across both web and mobile.
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
- Writes the requirements, epics, and user stories to support product development by working with Engineering, Design, Marketing, Analytics, & other stakeholders.
- Manage sprint backlog, trade-offs, Agile ceremonies & ensures n+2 sprint readiness.
Required qualifications, capabilities, and skills
- Minimum of 2 years of experience with Adobe Experience Manager (AEM), including proficiency in JSON, HTML, and CSS.
- Demonstrated ability to contribute to content architecture modernization using knowledge of content platform systems.
- Exceptional written and verbal communication skills, including active listening and the ability to produce clear, concise documentation.
- Minimum of 2 years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle all the way from ideation to release.
- Experience in product life cycle activities including discovery and requirements gathering.
- Developing knowledge of data analytics and data literacy.
- Ability to translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan.
- Working knowledge of modern data platforms, UI catalog, AI tools and prototyping, and data quality tooling.
- Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
- Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, Confluence, Align, and Jira.
- Hands-on experience with agile product development/software delivery lifecycle practices.
Preferred qualifications, capabilities, and skills
Strong knowledge of product release and testing/deployment processes.
Knowledge of Business Banking account opening and shopping flows and underlying services.