Payments Product Head - Executive Director - Andean, Central American & Caribbean (ACAC)

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

The Product Executive Director will serve as a senior leader within the ACAC Payments Product team, with end-to-end accountability for driving product deployment & management in all 20+ jurisdictions. A key part of the role will be to coordinate the different product teams to ensure good coordination. This role is critical to the franchise, requiring a visionary and strategic leader who can seamlessly bridge business, operation, technology, orchestrate complex cross-functional initiatives, and ensure the successful delivery of strategic priorities across all Lines of Business (LOBs). The Executive Director will be a catalyst for change, fostering collaboration, removing obstacles, and elevating the organization’s payments capabilities to new standards of excellence.

Job Responsibilities

• Provide strategic direction for Product efforts in close coordintation with Sales teams.
• Act as central point of contact for the ACAC Payments Head for all regional (ACAC) product efforts. 
• Coordinate efforts across different product teams to ensure good cross impact analysis and opportunities to leverage different initiatives to generate efficiencies.
• Coordination with regional and global stakeholders.
• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the New Product Assessment (PDA) process coordinate with functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Facilitate cross-functional collaboration, breaking down silos and unblocking obstacles to progress.
• Organize and lead regular meetings with senior stakeholders to provide updates, escalate issues, and drive decision-making.
   

Required Qualifications, Capabilities and Skills

• 10+ years of experience in payments, transaction banking, or financial services, with a strong track record in program or product management.
• Knowledge of the Colombian local Corporate Cash Management Market 
• Experience in USD Clearing & offshore Cash Management
• Knowledge of the Central America and Caribbean Markets is a plus
• Proven experience managing cross-functional programs with multiple stakeholders.
• Experience in new product release and deployment processes and strategies
• Extensive experience leading operational management and change readiness
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and organizational abilities.
• Fluency in English and Spanish
   

Key Competencies

• Fluent in English
• Good Executive Presence
• Strategic vision and execution
• Results orientation and accountability
• Communication & negotiation skills
• Program and project management
• Stakeholder engagement and influence
• Cross-functional leadership
• Risk identification and mitigation