Tokenization Product, Senior Associate

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Product Associate in Connected Commerce on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs.

Job responsibilities: 

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Create simple, intuitive product experiences for complex data insights and workflows to help customers understand a proposed solution
• Provide Tokenization domain knowledge to the agile development team and facilitating workshops
• Work closely with the analytics team to track and curate actionable reports/metrics
• Work with Product Owners and other stakeholders to convert the business needs, initiatives into user stories and process flows for the development team and other stakeholders
• Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready

Required qualifications, capabilities, and skills 

• 3+ years of experience in product management, financial services, and digital. 
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology, and design
• Strong understanding of product development using Agile / Scrum
• Bachelor's degree or equivalent work experience 

Preferred qualifications, capabilities, and skills 

• Experience in online payments including wallets and digital payment journeys
• Knowledge of Application Programming Interfaces and engineering practices

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.