Software Engineer III - SRE

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Being at the forefront of a rapidly evolving technology landscape offers an unparalleled opportunity to use your skills to drive innovation and modernize some of the world’s most complex, mission-critical systems.

As a Software Engineer III at JPMorgan Chase in Corporate and Investment Bank Payments Technology – Account Services, you will address complex business challenges by developing clear and effective solutions. You will be responsible for ensuring the reliability, availability, and performance of critical systems and services through advanced troubleshooting, automation, and monitoring, while working closely with development teams. Your proficiency in end-to-end operations, system reliability, and scalability will position you as a vital contributor to your team's operational success.

Job responsibilities

• Design, develop, and implement robust software solutions, applying creative problem-solving to optimize system reliability and performance.
• Develop and maintain automation tools for deployment, monitoring, and operations to reduce manual intervention.
• Monitor system performance, proactively address potential issues, and troubleshoot complex production incidents.
• Implements infrastructure, configuration, and network as code for the applications and platforms.
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Collaborate with development teams and stakeholders to enhance system reliability, scalability, and performance.
• Utilize service level indicators and objectives to anticipate and resolve issues before they impact customers.
• Document processes, share knowledge, and contribute to communities of practice and emerging technologies.
• Foster a team culture of diversity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Experience in Software Engineering, DevOps, or related fields.
• Strong hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Solid understanding of agile practices, including CI/CD, application resiliency, and security.
• Proficient in at least one programming language (e.g., Python, Java/Spring Boot, .NET).
• Experience with infrastructure as code tools (Terraform, CloudFormation, etc.).
• Strong knowledge of Linux/Unix systems.
• Experience with observability and monitoring tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk).
• Familiarity with CI/CD tools (e.g., Jenkins, GitLab) and container orchestration (e.g., Docker, Kubernetes, ECS).
• Understanding of networking fundamentals and troubleshooting.
• Strong communication skills with the ability to present information clearly and work independently or in teams.

• Proactive in identifying and overcoming obstacles, with a passion for learning and innovation.

Preferred qualifications, capabilities, and skills

• Experience with large-scale distributed systems.
• Knowledge of networking and security best practices.
• Strong communication and collaboration skills