Securities Services Operations Business Manager – Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Ready to sit at the intersection of strategy, data, and leadership? This is your chance to help shape how a global operations organization plans, performs, and tells its story to senior leaders. You'll turn complex information into clear insights and executive-ready narratives that drive real decisions. If you thrive in a fast-paced environment and enjoy making the complex simple, we'd like to hear from you.

Job summary
As an Associate in the Securities Services Operations Business Management team within Global Finance & Business Management, you will partner with Operations leaders to support the execution of the team's strategy and business management priorities. You will blend strategic planning, coordinating delivery across stakeholders, and producing high-quality management reporting that enables leadership to monitor performance, risks, dependencies, and progress against our goals. You will play a key role in the successful delivery and management of Operations strategies and drive timely, accurate updates for senior audiences. You will also contribute to continuous improvement by identifying opportunities to streamline processes, strengthen controls, and enhance transparency across the organization.

Job responsibilities

• Organizes complex information in a strategic and compelling way, analyzing complex data sets to facilitate insights for senior management decision-making.
• Maintains and tracks objectives and the corresponding key results, ensuring alignment to the wider Securities Services Operations strategic priorities.
• Crafts and develops organizational communication strategies for global townhalls and keynote events.
• Develops comprehensive materials for business reviews and strategic working sessions, demonstrating our organizational success within senior forums, and incorporating business metrics, financial performance, and updates on key initiatives and results.
• Creates ad-hoc analysis and presentations for a wide range of senior management, ensuring key priorities and messaging are conveyed.
• Drives cross-line-of-business initiatives, with a focus on the development and support of our AI Book of Work and wider transformation initiatives, maintaining a strategic link to the operational goals and requirements of the business.

Required qualifications, capabilities, and skills

• Demonstrates previous product knowledge in Trading Services or Middle Office Services, and/or prior Financial Management, Business Management, or Chief Operating Office experience.
• Applies strong communication skills with the ability to work effectively with all levels of employees, including senior management.
• Thrives in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities.
• Approaches work in an inquisitive, enthusiastic, and diligent manner, and is capable of challenging peers.
• Demonstrates strong proficiency with PowerPoint, Word, Excel, and Outlook.

Preferred qualifications, capabilities, and skills

• Holds a Bachelor's degree in Business, Finance, Accounting, or a related discipline.
• Demonstrates software skills, e.g., SharePoint, Teams, Tableau, and the Alteryx Suite.