Fraud People Lead

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you’ll empower colleagues, promote operational excellence, and deliver outstanding service while growing your career and making a difference for our customers and our business. Be part of a team where your leadership truly matters.

As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.

Job Responsibilities:

• Optimize team performance across key operational, financial, and people metrics
• Collaborate with cross-functional teams to improve business and operational outcomes
• Champion change by identifying root causes and implementing solutions
• Lead by example and act as an advocate for our brand and values
• Foster a positive and inclusive team culture
• Coach and develop colleagues to achieve exceptional results
• Share customer insights and best practices with the wider team
• Build expertise across all channels and functions
• Communicate effectively with colleagues and customers
• Recognize and celebrate team achievements
• Support continuous learning and skill development

Required Qualifications, Capabilities, and Skills:

• Demonstrate leadership experience in a customer-focused environment
• Show accountability and curiosity in developing people
• Lead teams and self through periods of change and ambiguity
• Drive results through colleague engagement and motivation
• Communicate clearly and confidently, both written and verbal
• Apply creative problem-solving to resolve customer inquiries
• Champion a positive team culture and provide regular feedback
• Coach and support delivery of first-class service
• Possess multi-channel operational experience
• Minimum 1 year of experience in a leadership role
• Experience in fraud operations or financial services

Preferred Qualifications, Capabilities, and Skills:

• Experience leading teams in fraud prevention or risk management
• Advanced coaching or mentoring certification
• Strong analytical and data interpretation skills
• Experience with process improvement initiatives
• Knowledge of regulatory requirements in financial services
• Proficiency in digital platforms and multi-channel operations
   

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