Senior Manager of SRE

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning process with a focus on driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in an objective, data-driven manner to navigate difficult situations with composure and tact.

Job Responsibilities

• Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability
• Negotiates with your peers and executive partners to ensure optimal outcomes for all
• Drives the adoption of site reliability practices throughout the organization
• Ensures your teams demonstrates site reliability best practices and is able to demonstrate this empirically through stability and reliability metrics
• Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
• Ensures your team collaborates with other teams within your specialization and avoids a duplication of work where possible
• Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
• Provides individual coaching styles for entry to mid-level team members
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and solve complex technological issues on an organizational level
• Influences the team’s culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Proficient in at least one programming language such as Python, Java/Spring Boot, .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Experience with container and container orchestration: (ECS, Kubernetes, Docker)
• Experience with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Ability to code and demonstrate data fluency to encourage the team to work more effectively
• Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
• Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
• Experience authoring pipeline configuration (for example, YAML) and infrastructure templates (for example, Terraform or ARM)
• Demonstrated ability to assess risk, remain calm under pressure, and drive clear
• AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus