IT Network Operations & Support

Company Description

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

Job Description

Position Overview:

The IT Network Operations & Support role is responsible for maintaining the company’s IT infrastructure and providing day-to-day technical support to employees. The role covers network and systems support, user assistance, IT equipment, access management, and general office-related technical and administrative support.

Qualifications

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support, desktop support, network administration, or a similar role.

Technical Skills

• Good knowledge of Windows 10/11, Windows Server, and macOS.
• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, and basic firewall management.
• Experience with Active Directory, Group Policy, software updates, and virtual machines.
• Familiarity with IT diagnostic and remote support tools.

Personal Skills

• Ability to explain technical issues clearly and simply to non-technical users.
• Strong organizational and problem-solving skills.
• Ability to manage several tasks and priorities effectively.
• Service-oriented, approachable, and patient when supporting employees.

Key Responsibilities

1. IT Helpdesk & User Support

• Provide first-line technical support to employees through the ticketing system, email, phone, or in person.
• Troubleshoot hardware, software, operating system, printing, and connectivity issues.
• Support Windows, macOS, and mobile devices.
• Set up and configure laptops, software, user accounts, and access permissions for new employees.
• Support employee offboarding by removing access and recovering IT equipment.
• Assist employees with basic day-to-day IT and application-related issues.
• Prepare and maintain simple user guides and internal IT documentation.

2. Network & Systems Operations

• Monitor and maintain network equipment, including routers, switches, firewalls, and Wi-Fi access points.
• Troubleshoot network and connectivity issues, including LAN, Wi-Fi, VPN, DNS, DHCP, and VLANs.
• Coordinate with Internet Service Providers and telecom vendors to resolve connectivity issues and outages.
• Install and manage software updates, security patches, and antivirus protection.
• Monitor data backups and assist with data or system recovery when required.
• Support the administration of Windows Servers and virtual machines.
• Manage and maintain Active Directory, user accounts, access rights, and other related systems.

3. IT Assets & Office Technology

• Maintain an accurate inventory of IT equipment, software licenses, and other technology assets.
• Coordinate the purchase, setup, replacement, and maintenance of IT equipment.
• Set up and maintain meeting room technology, audiovisual equipment, and office printers.
• Receive, prepare, and distribute IT equipment and related deliveries.

4. Access & Office Support

• Manage employee access to company systems, office facilities, and relevant access-control systems.
• Maintain the biometric and Time & Attendance systems, including employee enrollment and removal.
• Support office moves, workstation setup, and basic office reconfigurations.
• Coordinate with building management and external vendors when technical or facility-related support is required.
• Assist with the troubleshooting and coordination of repairs for general office equipment.
• Monitor and coordinate the replenishment of basic office and IT supplies.

Additional Information