US Market Inside Presales Technical Consultant for Print
HP · Tlaquepaque, Mexico · 2d ago
Description -
Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.
We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.
About the Role:
As a US Market Inside Presales Technical Consultant for Print, you will be the US support and that Native level or close to native level English will be required apart for technical skills. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.
Key Highlights:
- The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
- The ideal candidate should have a genuine passion for technology. All internal communication, documentation, team meetings, and training are conducted in English. Native or close to native level of English is a requirement. Proficiency in French is considered an advantage.
Mission of the Inside Presales Technical Consultant (TC):
Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).
Career Path:
The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.
Responsibilities:
- Provide technical recommendations, direction, and guidance on HP Print offerings.
- Respond to and track technical questions from internal or external requestors
- Present the advantages of HP’s Print products and solutions.
- Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP’s offerings.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
- Ensure a competitive and appropriate level of technical and professional competence.
Knowledge/Skills Required:
- Advanced proficiency in spoken and written English.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Interest in computer technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- +3 years of experience on similar roles required.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"