Fast-Manager
EY · Kolkata, India · 20d ago
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Job Description: Conversion SME (Manager)
Position Title: Manager – Conversion Subject Matter Expert (Life Insurance & Annuities Policy Administration Transformation)
Function: Insurance
Location: Bangalore / Chennai / Coimbatore / Kochi / Kolkata / Noida /Hyderabad / Pune / Trivandrum
Role Summary
The Conversion SME will own the end-to-end data and policy conversion strategy for a Life & Annuities policy administration system transformation (e.g., legacy platform to FAST/Majesco/OIPA/FINEOS target). This role bridges business, actuarial, and technical teams to ensure accurate, compliant, and auditable migration of in-force policy data, values, and transaction history from source to target systems.
Key Roles & Responsibilities
Conversion Strategy & Governance
- Define the end-to-end conversion approach: crosswalk methodology, data mapping standards, tolerance thresholds, and reconciliation framework between legacy and target platforms.
- Own the conversion playbook — cutover strategy (big-bang vs. phased/wave-based), fallback/rollback plans, and freeze-period governance.
- Establish data lineage documentation and version-controlled mapping specs for audit and regulatory traceability.
Business & Technical Bridge
- Translate legacy policy administration rules (billing, values, riders, beneficiaries, agent/commission structures) into target system configuration requirements.
- Partner with actuarial, IT, and QA teams to validate converted policy values (cash value, reserves, death benefit, surrender values) against source-of-truth calculations.
- Lead root-cause analysis on conversion breaks/exceptions and drive remediation with configuration or ETL teams.
Data Mapping & Rules Definition
- Author functional specifications for field-level, transaction-level, and history conversion (policy, billing, claims-in-progress, agent/commission, correspondence).
- Define exception handling rules for non-standard policies, riders, or legacy product variants that don't map cleanly to the target chart of accounts/product model.
- Validate mapping specs with source system SMEs and target platform configuration leads.
Testing & Reconciliation
- Design and oversee conversion test cycles (mock conversions, parallel runs, dress rehearsals) and define pass/fail acceptance criteria.
- Own policy-level and aggregate-level reconciliation reporting (financial tie-outs, record counts, value tolerances) presented to governance/steering forums.
- Sign off on conversion readiness gates ahead of each cutover wave.
Team & Stakeholder Management
- Lead and mentor a pod of conversion analysts/testers (onshore/offshore); manage workload, quality, and delivery timelines.
- Act as primary conversion point of contact for client business owners, actuarial, compliance, and IT conversion teams.
- Present conversion status, risk, and exception dashboards to steering committee/PMO.
Compliance & Risk
- Ensure conversion approach aligns with regulatory requirements (state filings, policyholder notification rules, NAIC/IFRS 17 where applicable).
- Maintain audit trail documentation sufficient for internal audit and regulatory examination.
Must-Have Skills
|
Category |
Requirement |
|
Domain |
9 |
|
Platform |
Hands-on conversion experience on at least one target PAS: FAST, Majesco, OIPA, FINEOS, or equivalent legacy modernization platform |
|
Conversion-specific |
Prior experience in at least one full PAS conversion/migration cycle — mapping, mock conversions, parallel testing, cutover |
|
Data |
Strong SQL skills; experience with data mapping/ETL concepts; policy value reconciliation (cash value, reserves, COI, fund values for annuities) |
|
Documentation |
Ability to write field-level functional specs, mapping documents, and test scripts to consulting-grade standards |
|
Delivery |
Experience managing a pod, sprint/wave-based delivery, and reporting into a governance/PMO structure |
|
Regulatory |
Familiarity with state insurance regulations, policyholder notification requirements, and IFRS 17/statutory reporting impacts on conversion |
Preferred Skills
- Prior Big 4/IT Service Company or systems integrator consulting background
- Experience with both Life and Annuities product lines (not just one)
- Exposure to agile delivery frameworks (Scrum/SAFe) in a conversion pod context
- Group Benefits conversion exposure (cross-domain flexibility)
- Vendor-side experience (e.g., having worked at a FAST/Majesco/FINEOS implementation partner)
Credentials/Certifications (Preferred, Not Mandatory)
- LOMA certifications relevant to conversion/operations
- CSPO® / PMP® / Prosci (change management) for delivery-side credibility
- Platform-specific certifications (FAST, Majesco, FINEOS) where available
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