TechOps - CloudOps - DevOps Engineer - Senior

The opportunity

We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers

Your key responsibilities

• Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure.
• Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures.
• Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm.
• Create and refine SOPs, automation scripts, and runbooks for efficient issue handling.
• Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions.
• Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers.
• Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health.
• Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments.
• Mentor junior team members and contribute to continuous process improvements.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline.
• Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates.
• Familiarity with scripting languages such as Bash and Python.
• Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD).
• Container orchestration and management using Kubernetes, Helm, and Docker.
• Experience with configuration management and automation tools such as Ansible.
• Strong understanding of cloud security best practices, IAM policies, and compliance standards.
• Experience with ITSM tools like ServiceNow for incident and change management.
• Strong documentation and communication skills.

To qualify for the role, you must have

• 7+ years of experience in DevOps, cloud infrastructure operations, and automation.
• Hands-on expertise in AWS and Azure environments.
• Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting.
• Experience in a 24x7 rotational support model.
• Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate).

Technologies and Tools

Must haves

• Cloud Platforms: AWS, Azure
• CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline
• Infrastructure as Code: Terraform
• Containerization: Kubernetes (EKS/AKS), Docker, Helm
• Logging & Monitoring: AWS CloudWatch, Azure Monitor
• Configuration & Automation: Ansible, Bash
• Incident & ITSM: ServiceNow or equivalent
• Certification: AWS and Azure relevant certifications

Good to have

• Cloud Infrastructure: CloudFormation, ARM Templates
• Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub
• Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure)
• Scripting: Python/Bash
• Observability: OpenTelemetry, Datadog, Splunk
• Compliance: AWS Well-Architected Framework, Azure Security Center

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.