Associate Learning Deployment Specialist

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EY Job Description

Job Title:  Learning Deployment Specialist

Function: GDS-CBS

Skill Level: Experienced

Sub Function: Talent Services

Job Summary:

Talent Services is a core service line within the Global Delivery Services organization, providing multiple HR and learning related support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms.

Talent Services supports Europe West (EW) and acts as part of the extended Region Learning team. It is fully integrated with onshore colleagues, participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and initiates learning processes via existing workflow (SNOW intake forms) for execution by CAT and DAT teams.

This role is responsible for the deployment of multiple courses within one or more curriculum for EY Germany working alongside the Senior Deployment specialist and/or Learning Program Manager. Provides oversight of Learning administration activities and reports on course feedback.

Applications Used: SuccessFactors (Learning Management System), Service-Now

Essential Functions of the Job:

Responsibilities:

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
• Monitoring of participant nominations working alongside DAT
• Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations
• Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
• Build and maintain close working relationships with EY Germany learning team
• Support the hosting and production of online modules, webcasts and virtual learning projects
• Access reports on Learning course L1 – L3 evaluation feedback
• Contribute to other activities or projects across the wider Talent Development function
• Ensure CE credits awarded to Learning participants and instructors where applicable

Knowledge and Skills Requirements:

• Understanding of EY and EY Talent
• Stakeholder management / business consulting
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Drive and deliver quality services and products to Talent
• Ability to learn new processes and skills quickly
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
• Proactive problem solver with solutions mindset
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements\

Job Requirements:

Education:

• Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation

Experience:

• Minimum of 1-3 years of experience
• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning and development is desired
• Working in international and diverse environments

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