TechOps-SDT-AUTOMATION AI-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title: TechOps_SDT_AUTOMATION AI_Manager 2

At EY, we’re all in to shape your future with confidence.  

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​  

Join EY and help to build a better working world.  

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

This role provides the opportunity to lead the enhancement, scalability, and support of AI agentic solutions built using Python, FastAPI, and LangGraph. As a Technical Lead, you will guide engineering efforts, identify high-impact automation opportunities, define architectural standards, and drive the technical roadmap for intelligent AI automation systems across the organization.

Your Key Responsibilities

• Lead the design, enhancement, and support of backend systems and AI agentic workflows
• Architect scalable solutions using Python, FastAPI, LangGraph, and containerized environments
• Identify, prioritize, and drive automation opportunities across AI-powered applications
• Mentor and guide engineers; perform design/code reviews and uphold engineering best practices
• Define patterns for multi-step agent workflows, state management, and agent reliability
• Lead troubleshooting and performance optimization across backend services and AI agents
• Collaborate with product, data science, and platform teams to align technical execution with business strategy
• Oversee schema design and integrations for MongoDB and PostgreSQL
• Establish standards for CI/CD, observability, and production readiness of AI automation solutions

Skills and attributes for success

• Strong leadership with the ability to guide teams in complex backend and AI workflow development
• Deep analytical and debugging capabilities across distributed and agentic systems
• Ability to drive architectural decisions and ensure scalability, reliability, and performance
• Proactive mindset for identifying automation opportunities and improving existing workflows
• Excellent communication and stakeholder management skills​

To qualify for the role, you must have

• Degree in Engineering, IT, Computer Science
• Core Python Expertise
  • Deep understanding of data structures (Lists, Dictionaries, Tuples, Sets) and OOP principles.
  • Strong experience designing modular, maintainable, high-performance Python applications.
  • Expertise in profiling, debugging, dependency management, and unit testing.
  • Hands-on experience designing schemas and integrating MongoDB and PostgreSQL.

• FastAPI & Backend Architecture
  • Proven track record architecting and delivering production-grade APIs with FastAPI
  • Strong knowledge of Pydantic models, async/await patterns, authentication frameworks, and API security
  • Expertise with Docker, Docker Compose, YAML-based configurations, and container networking

• LangGraph & AI Agentic Workflows
  • Experience architecting multi-step agent workflows using nodes, edges, and centralized state management
  • Ability to define patterns for conversation state handling, context propagation, retries, and fallback logic
  • Strong skills in debugging failed agent flows and tracing execution paths

Ideally, you’ll also 

• Experience building microservices or distributed backend systems
• Exposure to cloud platforms (AWS/GCP/Azure) and modern DevOps pipelines
• Experience with LLM-based applications or AI automation tooling
• Prior experience leading or mentoring engineering teams

What we look for

• A strategic technical leader passionate about AI automation and agentic system design
• Someone who brings both architectural vision and hands-on engineering excellence
• A leader who fosters collaboration, drives innovation, and ensures delivery of high‑quality AI capabilities

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

Are you ready to shape your future with confidence? Apply today.  

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.