Product Manager - Mobile Access

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Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of our team, you’ll be at the forefront of enabling innovative technologies that support our premier client experience teams. 

This role reports to the Global Associate Director within the Secure Access / Office Technology team. Secure Access manages a portfolio of in‑office technologies including physical access, mobile credentials, secure print and scan, and digital lockers. These services ensure EY people can securely access buildings, devices, and equipment with minimal friction, while meeting global security and compliance standards. 

The opportunity 

We are seeking an experienced Product Manager to lead the Mobile Access capability within EY Secure Access. This role is responsible for the product vision, strategy, and execution of mobile access systems that use Apple and Google wallets as a primary credential for physical access, while continuing to support physical badges. 

The Product Manager will drive the evolution of mobile credentials as part of EY’s broader secure access ecosystem, working closely with identity, security, real estate, facilities, and regional stakeholders. The role combines product ownership with senior‑level system design, thought leadership, and global stakeholder engagement. 

The role is responsible for the end‑to‑end experience of Mobile Access products (credentials) integrated with physical security across EY locations globally, including: 

• Defining and communicating a clear product vision and roadmap for mobile and physical access technologies 

• Leading the product lifecycle from concept and pilot through global rollout and operate 

• Driving adoption of mobile credentials while managing coexistence with physical badges 

• Ensuring alignment with enterprise identity platforms, including integration with key EY identity systems (e.g. Microsoft Entra ID, CCure 9000, etc.) 

Your key responsibilities 

The Product Manager will: 

• Own the product strategy and roadmap for Mobile Access, covering the use of mobile wallets as credentials, physical badges, readers, and integrated endpoints 

• Quickly adapt and learn their way into evolving technology platforms and systems 

• Act as a senior engineer for systems that integrates mobile credentials with enterprise identity and physical security platforms 

• Establish themselves as an expert problem solver (of both business and technical issues) 

• Partner with Global Security, Risk, Privacy, and Real Estate teams to ensure compliant and secure solutions 

• Manage vendor relationships, evaluations, pilots, and commercial agreements supporting mobile access 

• Plan and execute global pilots and phased deployments across regions, buildings, and base‑building environments 

• Define metrics and reporting to demonstrate adoption, security posture, and business value 

• Support financial planning, budgeting, and total cost of ownership for the mobile access portfolio 

• Align roadmaps with other Secure Access and Office Technology products to deliver a cohesive user experience 

• Prepare business change, communications, and enablement materials to industrialize the service 

Skills and attributes for success

• Proven experience as a Product Manager owning enterprise‑scale technology products 

• Strong understanding of physical access systems, mobile credentials, NFC technologies, and secure device access 

• Experience working with enterprise identity platforms and standards (e.g., SSO, MFA, lifecycle integration) 

• Demonstrated ability to work credibly with senior stakeholders up to Partnership level 

• Strong communication skills, with the ability to translate complex technical concepts for diverse audiences 

• Comfortable operating in global, matrixed organizations across multiple cultures and time zones 

• Decisive, outcomes‑driven, and able to take high personal ownership of complex problem spaces 

• Experience managing vendors, contracts, and externally delivered services 

• Passion for improving user experience while balancing security, compliance, and operational realities 

• Strong analytical and troubleshooting skills 

• Ability to manage multiple projects simultaneously 

• Customer-focused mindset with strong attention to detail 

• High integrity, confidentiality, and sound judgement 

To qualify for the role, you must have

Ideally, you’ll also have

The role has a global scope and requires flexibility to support stakeholders across time zones. Some limited travel may be required to support pilots, deployments, or key stakeholder engagements. 

What we offer