Technology Focused Senior Consultant or Manager - Insurance Claims Transformation Business Analyst
EY · Melbourne, Australia · 12d ago
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
At EY, we’re building the next generation of technology-enabled claims organisations. In this role, you’ll work with leading insurers to modernise claims through core platform transformation, digital workflow, AI, integration and data-driven solutions. You’ll contribute to large-scale transformation programs, combining hands-on solution delivery with workstream leadership and stakeholder engagement, depending on level.
Your key responsibilities
- Design and deliver future-state claims solutions across the end-to-end claims lifecycle, including FNOL, assessment, settlement, recovery and subrogation
- Perform and oversee business analysis and solution design, including requirements, process models, user stories and functional specifications
- Support and lead implementation of claims core platforms, with a strong focus on Guidewire ClaimCenter and its ecosystem
- Design and drive digital workflow, rules and automation to improve claims efficiency and customer outcomes
- Identify, shape and deliver AI-enabled claims use cases such as intelligent triage, straight-through processing, document ingestion and decision support
Skills and attributes for success
- Experience in General Insurance claims transformation, gained in consulting, insurer or system integrator environments
- Strong hands-on experience with claims core systems, particularly Guidewire ClaimCenter, including implementations or upgrades
- Understanding of AI, automation and data-driven claims concepts, with the ability to translate ideas into practical technology solutions
- Experience designing and working within modern claims technology ecosystems, including workflow, integrations and analytics
- Consulting experience (Big 4 or boutique), with the ability to manage stakeholders and, at Manager level, lead technology-focused workstreams
What we offer you
EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.
- Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
- Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
- A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including up to 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits
- Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous
Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence? Apply today.
#LI-Hybrid
EY |Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
© 2026 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved.