Payment Services Manager

Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.

People responsibility: N
Report to : Payment Services Head

Job Content

1. By maintaining good communication with customers, providing professional consulting to customer queries and promptly responding to customer correspondences/requests to ensure that all customer queries are taken good care of on a timely basis.
2. By monitoring the daily operations, controlling stalls overtime, reviewing workflow/procedures and providing guidance to team members in enhancing payment services productivity and quality. Also by assessing the systems and workflow within the team, and implementing measures to increase productivity.
3. By understanding objectives and sets priorities and coordinating with staff and colleagues of other departments/branched, and customers to het project done efficiently and effectively.
4. By regularly reviewing workflow and procedures on product/service processed to ensure the team members are conversant with procedures/guidelines laid down in BIM and regulations set by the government and by conducting staff training in the team to be familiar with and complied with the guidelines and procedures.
5. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.  The need to implement the Group Compliance Policy, as applicable to this role. Be aware of Operational Risk scenario associated with this role, and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
6. By supporting and implementing PCM/e-banking products to enhance customer satisfaction and liaise with TAI PCM, IT, BOS to obtain their fully technical support.
7. By performing the effective use of the Group Performance Management system to identify staffs strengths and weaknesses and improves their knowledge and skills with suitable coaching and training.

Skills Requirements

• 5 years banking experience, especially in operation and project field
• Professional foreign exchange regulations and banking knowledge
• Familiar with payment procedures and banking system
• Fluent in English speaking and writing.
• Good communication skill.
• Good computer skill i.e excel, access
• Project experience-can handle a operation project directly.

License/Qualification Requirement

• Certificate of Internal Control is required.