Vice President - Middle Office Service Delivery and Oversight Lead

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President, Middle Office Service Delivery and Oversight Lead.

Role Context

A high level of growth in business is planned over the next couple of years and this will present a number of additional challenges. The job holder is required to implement new clients for HSBC Fund Service and maintain the process operational to service the business. The expansion of the team will initially involve a considerable amount of training to be set up and delivered to the team.  The role provides an opportunity to broaden product and market experience and develop key professional skills across a broad range of topics.  The role gives solid exposure to senior stakeholders providing excellent opportunities for career progression. The job holder is responsible to support the investment operation and business projects to ensure effective and efficient delivery of Middle Office solutions.

The jobholder is responsible for ensuring all Securities Trades for a specific geographical area are confirmed within deadlines, sent to clients’ custodians within deadlines and pre matched by the client’s custodian and the broker.  These tasks are performed in accordance with defined procedures to a level of competence, which does not require direct supervision.

The job holder contributes to the success of the regional strategies in the delivery of effective and timely dissemination of knowledge and relevant information relating to all initiatives and projects leading to the continuous success in business migration, identify challenges that impedes migration success and offer relevant solution to expedite the process.

Principal responsibilities:

• End to end delivery and oversight of the Middle Office services to Securities Services Operations (SSO) client base.
• Participate in on-site client reviews representing the Middle Office services performed across locations including GSC (Global Service Centers)
• If required be able to support the trade matching and settlement services in respect of Investment Operations activities by ensuring all securities trades are matched to broker’s trade confirmations and instructed to client’s custodians for settlement within strict deadlines
• Monitor the timeliness and completeness of the Middle Office downstream operations e.g. security settlement, cash payment, derivatives processing etc.
• Provide client services to Middle Office clients to ensure all enquires are resolved on a timely basis, providing clear and concise notes together with documentation to support outstanding items.
• If required be able to support the analysis and queries related to IABOR services performed on Multifonds.
• Support Account Management team with SLA/KPI monitoring for Middle Office services.
• Represent team to participate in various change management and transformation projects/support the analysis of the client change requests to ensure up-to-date knowledge on the overall infrastructure development and corporate changes.
• Be the key co-ordinator between MSS Investment Operations and MSS stakeholder project teams to progress operational service model with procedures governing the workflow.
• Manage implementation delivery of client’s middle office service proposition within MSS Investment Operations and perform Middle Office operations for any new products and service offering as the scope expands.
• Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model and participate in various change management and transformation projects
• Manage User Acceptance of new or upgraded software as required, under guidance of the relative project or IT team.
• Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Update and maintain all procedural documentation accordingly.
• Maintain good partnership with Securities Services Operations (SSO) and ensure the alignment of service delivery across various operations sites

Requirements:

Knowledge:

Intermediate experience working within an Investment Management, Brokerage and /or Custody environment is essential to perform this role, with specific knowledge and experience of the following:

• Over 10 years of diverse working experience in financial or consulting fields including strong process management skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support.
• Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling would be an advantage.
• A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types would be an advantage.
• Good knowledge of Middle Office operations preferably with a hands-on knowledge to operate HSBCNet, Multifonds, Markit EDM, TradeFlow, Calypso & Aladdin would be an advantage.
• A strong understanding of regional business and financial services market would be an advantage
• Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders.
• Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders
• Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products
• Strong Knowledge of implementation delivery and project management planning
• Full knowledge of investment workflows – funds, custodians, and brokers
• Good understanding of relevant anti-money laundering legislation
• Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environmeny
• Strong business sense with good decision making and problem solving ability
• Sound time management skills to be able to effectively prioritise and multi-task
• Knowledge of procedure writing, exposure of offshore/transformation projects
• Advanced level of Microsoft applications
• Good team player with self-motivation, excellent planning, organizing & prioritization skills
• Able to work in a diverse environment with good interpersonal and negotiation skills
• Traveling is necessary as and when required
• Willing to expand the knowledge via on-line training or via shadowing the Operations teams

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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