Hardware Supply Chain Management - Senior Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

As a Hardware Supply Chain Management Senior Associate within our finance organization, you promote day-to-day supply chain execution and lead cross-functional improvement projects. You’ll own supply plans, supplier coordination, inventory health, and logistics while managing initiatives that strengthen service, reduce cost-to-serve, and improve controls. The role requires close alignment with Finance/FP&A, adherence to internal controls (e.g., SOX), and effective stakeholder management across Procurement, Risk, Compliance, and Operations.

Job Responsibilities:

• Supply Chain Operations
  • Own end-to-end supply planning for assigned categories/SKUs (e.g., technology hardware, ATM/branch parts, cards, print materials), balancing service, cost, and inventory targets.
  • Execute and refine MRP/DRP parameters (lead times, MOQ, safety stock, reorder points) in ERP/APS tools.
  • Partner with Procurement and Suppliers on capacity, lead-time commits, and risk mitigation; drive shortage recovery.
  • Monitor and manage inventory health (turns, aging, excess & obsolete) with corrective actions to hit targets.
  • Track service performance (OTIF, fill rate, backorders) and lead root-cause analysis with corrective action plans.
  • Coordinate logistics and fulfillment with 3PLs and internal DCs to reduce cycle times and exceptions.
  • Support S&OP/SIOP routines; ensure supply plans align with demand, financial plans, and control requirements.
• Supply Chain Project Management
  • Lead cross-functional projects (parameter resets, supplier transitions, NPI ramps, network redesigns, tool upgrades).
  • Build project charters, timelines, RAID logs, and stakeholder communications; track milestones and budgets.
  • Drive change management and adoption of new processes/tools; document SOPs and train end users.
  • Develop business cases with quantified benefits (service, working capital, cost-to-serve, productivity).
  • Implement KPIs and dashboards; establish control plans and governance to sustain outcomes.
• Data, Controls & Finance Alignment
  • Translate business questions into data queries; develop repeatable reporting using ERP/APS and BI tools.
  • Perform scenario modeling for supply, inventory, and capacity decisions; quantify financial impact.
  • Ensure master data accuracy and governance for planning-relevant attributes.
  • Uphold internal controls (e.g., SOX) and partner with Finance on inventory valuation, write-offs, and reconciliation.
• Risk & Compliance
  • Identify supply risks (single sourcing, geo exposure, quality, logistics) and maintain mitigation plans.
  • Coordinate with Risk, Compliance, and Vendor Management for regulated third-party engagements.

Required Qualifications, Capabilities and Skills:

• Communication Skills: Excellent interpersonal, written, and verbal communication skills with the ability to present and influence at the executive level.
• Organizational Skills: Highly organized, self-starter with creativity, resourcefulness, and strong leadership.
• Project Management: Strong project management skills with the ability to prioritize and drive initiatives to completion.
• Attention to Detail: Detail-oriented with high accuracy and time management skills.
• Problem Solving: structured root-cause analysis and continuous improvement (Lean/Six Sigma a plus).
• Data Management: Expertise in collating, reporting, and reconciling large data sets.
• Industry Knowledge: Strong interest and understanding of Merchant Services, vendor management, equipment procurement, inventory control, and operations.
• Customer Focus: Strong customer/client focus while ensuring a sound control environment.
• Technical Proficiency: Proficient with PowerPoint and developing high-quality presentations, graphs, and analytics.
• Strategic Mindset: Results-driven with a strategic mindset and strong business acumen, able to work under pressure to meet critical deadlines.
• Resource Management: Ability to work with a wide variety of internal and external resources, manage expectations, resolve disputes, and establish credibility/trust.
• Supply Chain: MRP/DRP, inventory optimization, supplier management, logistics coordination, S&OP/SIOP.
• Analytical: Quantitative skills and qualitative skills; ability to turn data into operational and financial decisions.
• Controls Mindset: familiarity with finance-industry control frameworks (e.g., SOX) and audit readiness.

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business, or related field; Master’s/MBA a plus.

• Required: 3+ years of hands-on experience with inventory management tools/modules, such as: 

  SAP (MM/IM, PP, APO/IBP), NetSuite Inventory, Oracle Fusion SCM/Cloud, Microsoft Dynamics 365 (Supply Chain), or similar.

• Experience with analytics/BI tools (advanced Excel/Google Sheets; Power BI/Tableau; SQL is a plus).
• Proficient in MS Office, Access, and SharePoint Development, etc.
• Experience with project tools (MS Project, Smartsheet, Jira/Confluence).
• Certifications preferred: APICS CPIM/CSCP, PMP/Prince2, Lean Six Sigma Green Belt.
• Track record delivering measurable improvements in service, inventory, cost, and controls/compliance.
• Travel: up to 25%, including supplier or DC visits as needed