Product Manager - Vice President

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Business Banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Actively work to gain a deep understanding of intricate business challenges and processes

• Develops a product strategy and product vision that delivers value to customers

• Lead discovery and use-case prioritization: identify high-value AI opportunities, size impact/feasibility, and maintain a ranked use-case pipeline.

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Risk, controls, and governance: ensure the product meets policy/regulatory expectations; manage issues, operational risk, and audit readiness.

• Cross-functional stakeholder leadership: align business, operations, technology, risk, legal, compliance, and data governance; communicate trade-offs and decisions clearly
   

Required qualifications, capabilities, and skills
 

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Ability to work on tasks and projects through completion with limited supervision. Passion for detail and follow through

• Effective verbal and written communication skills with technical and business audiences

• Hands-on experience developing and deploying Data Science and ML capabilities in production at scale