Payments Client Service Account Officer - Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Exciting opportunity to be part of Payments Client Service Account Management team, focused on enhancing client experience!

As an Associate within the Client Account Management (CSAM) team in Payments business, you'll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you'll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank. 

Job responsibilities

• Manage client expectations/ demands and facilitate required actions to completion

• Engage internal parties depending on clients’ inquiries

• Collaborate with other teams across the organization

• Ensure that client maintenance tasks are executed efficiently and promptly

 Required qualifications, capabilities, and skills

• Basic understanding of banking products, fundamental knowledge or payment operations.

• Proficient in both Japanese and English, with strong skills in written and verbal communication, and manages expectations effectively

• Exhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needs

• Takes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targets

Preferred qualifications, capabilities, and skill

• Minimum 2 years of experience in the banking industry 

• Knowledge of file formats and data integration methods

• Familiarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems)

• Project management experience and/or skills

• Experience on utilizing digital solutions