Senior Product Associate on the Card Authorizations team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Help shape how card transactions are authorized at scale. You will turn strategy into shipped outcomes by connecting customer needs, business design, and technology delivery.

As a Senior Product Associate in the Card Authorizations team, you lead end-to-end execution of a prioritized roadmap by translating vision into clear outcomes, requirements, and measurable results. You partner closely with product, technology, data, design, and business teams to design business solutions and align delivery to strategic goals. You facilitate discovery and decision-making, manage dependencies and releases, and ensure work is delivered with strong risk and control awareness. Your work improves customer experiences and enables resilient, compliant authorization capabilities.

Job responsibilities 
• Partner with product and stakeholders to identify opportunities through research, discovery, and market insights
• Translate long-term vision into a sequenced, outcome-focused roadmap aligned to business goals and investments
• Architect business solutions and capability models that connect strategy, processes, and technology delivery
• Gather, analyze, and document business requirements, processes, and user journeys
• Facilitate workshops to drive alignment, trade-offs, and clear decisions across partners
• Collaborate with engineering and delivery leaders to support timely execution of roadmap work
• Define success measures and use data, experiments, and feedback to guide roadmap decisions
• Coordinate releases and communications; proactively identify and manage delivery risks and issues
• Manage dependencies across teams and partner groups inside and outside the product area
• Maintain high-quality work tracking and standards in delivery tooling and routines
• Embed strong risk and control considerations into scope, planning, and delivery

Required qualifications, capabilities, and skills 
• Six or more years of experience in business architecture, business analysis, product delivery, or related roles
• Experience in banking, payments, or transaction processing domains
• Strong business analysis skills, including process mapping and requirements definition
• Ability to design business solutions that align to strategy and operating needs
• Proven partnership and communication skills across product, technology, and business teams
• Experience translating strategy into roadmaps, outcomes, and prioritized work
• Comfort making prioritization and trade-off decisions with incomplete information
• Strong project and delivery management skills across multiple concurrent initiatives
• Experience working in both iterative and sequential delivery approaches
• Demonstrated ownership mindset with measurable customer and business outcomes
• Strong understanding of risk and controls and how to incorporate them into delivery

Preferred qualifications, capabilities, and skills 
• Experience defining product requirements such as product requirement documents, epics, and outcome statements
• Experience improving delivery routines and team ways of working to increase efficiency
• Familiarity with metrics frameworks such as objectives and key results and key performance indicators
• Experience supporting release planning and cross-team change communications
• Experience partnering closely with design and research on customer journeys and user experience