Vice President, Product Management — Home Lending Transformation

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Home Lending Product Transformation team is responsible for advancing Consumer and Community Banking (CCB) product operating models and mobilizing product teams to deliver initiatives at scale that align with CCB Strategic Objectives. Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Vice President, Product Management for Home Lending Transformation, you are accountable for identifying the right business outcomes and delivering AI-enabled solutions that realize them, accelerating idea‑to‑impact and elevating quality and speed. You’ll partner deeply with engineering, design, and business stakeholders, remove blockers proactively, and lead a culture of experimentation and continuous improvement to deliver best‑in‑class products.  The ideal candidate will be a hands-on AI product builder with a proven track record shipping agentic, LLM-powered capabilities and the product judgment to lead cross-functional teams to a higher bar for speed, quality, and execution. This is your opportunity to make a lasting impact and help us set new industry standards.

Job Responsibilities: 

• Define and prioritize the product backlog to maximize customer and business value; translate strategy into clear, measurable outcomes and sequenced delivery plans at enterprise scale, with a focus on reducing cycle time.
• Own and communicate a living, data-backed roadmap that sequences value and reflects market and customer insights; communicate progress, risks, and upcoming priorities with candor and clarity and escalate decisively to keep delivery on pace.
• Lead delivery of AI-powered and agentic capabilities that improve the home lending journey, including clear human handoffs/escalations, exception handling, and measurable outcomes.
• Define and maintain agent operating boundaries (permitted actions, tool access, context scope, escalation rules, stop conditions) to ensure predictable behavior aligned to enterprise standards and governance.
• Lead discovery and usability testing; run rapid experiments (Minimum Viable Products/A B tests) to validate assumptions and iterate based on quantified learning, including judicious use of AI driven insights where appropriate and compliant.
  Own delivery velocity and quality; proactively remove blockers, align stakeholders for fast decision-making, and ensure on-time, high-quality releases using lightweight decision frameworks and fast feedback loops.
• Facilitate agile ceremonies (planning, stand-ups, reviews, retros) that drive focus, accountability, and continuous improvement across the team.
• Instrument features, analyze product performance, and publish outcome dashboards per sprint/release to drive data-driven decisions and return on investment; apply AI/ML where it enhances signal detection, forecasting, or prioritization, using firm-approved tools and guidelines.
• Drive innovation and act as a key change agent: champion new ideas, challenge legacy processes, and lead cross-functional initiatives that transform Home Lending. Identify and deliver opportunities to create organizational value by leveraging technology, data, and customer insights to reimagine products, accelerate outcomes, and foster continuous improvement.
• Within 6–12 months, reduce lead time from idea to production by 30%, increase adoption and completion rates by 25–50%, and deliver high-impact experiments with measurable results—demonstrating how AI accelerated insights, quality, and value.
   

Required qualifications, capabilities and skills

• 3+ years of Product Owner/Product Manager experience with end-to-end ownership delivering material customer and business outcomes (including cycle-time reduction on complex products); aligns engineering, design, and business stakeholders through crisp communication to shape and execute an evidence-based roadmap informed by market/competitive insights.
• Hands-on experience shipping AI-powered or agentic capabilities end-to-end, including tool-using workflows/orchestration, prompt engineering, and practical evaluation/grounding approaches.
• Demonstrated ability to deliver agentic task-automation solutions (task agents) within a product domain—streamlining end-to-end workflows (including exceptions and human handoffs) and driving measurable impact (e.g., cycle-time reduction, productivity gains, improved accuracy/quality, and higher CSAT).
• Advanced product analytics capability; sets targets, instruments features, and manages to outcomes; applies AI/ML (within governance, using firm-approved tools) to enhance discovery, prioritization, forecasting, and customer experiences where it improves decisioning.
• 3+ years of hands on with JIRA/JIRA Align for flow management and expertise leading agile delivery (Scrum/Kanban) with measurable improvements to throughput and quality.
• Applied UX and solution design experience; proficiency with Figma and process mapping tools to rapidly frame problems and prototype solutions with engineering/design partners.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.  Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).