Lead Technical Program Manager - IAM - Controls
JPMorgan Chase · Plano, United States · 6mo ago
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in the Enterprise Technology - Identity and Access Management team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
You will drive cross-functional programs that identify, assess, and mitigate technology risks across platforms and services, partnering closely with Product, Delivery, Risk, and Compliance to develop operationalize controls, accelerate remediation, and ensure adherence to regulatory and internal policy requirements.
Job Responsibilities:
- Lead end-to-end delivery of complex, multi-team IAM initiatives with clear scope, milestones, budgets, and measurable outcomes.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
- Partner with Product and Delivery teams to assure the translation of requirements into product and engineering roadmaps; prioritize to deliver predictable, high-impact results.
- Identify, assess, and facilitate the mitigation of delivery risks.
- Establish program governance and execution rigor (RAID management, dependency mapping, steering forums, escalation paths, decision logs etc.).
- Ensure IAM programs are delivered with regulatory and policy adherence through embedding compliance-by-design, privacy-by-design, and least-privilege principles.
- Apply technical depth to resolve delivery trade-offs, and de-risk delivery.
- Manage resources, and vendor/partner performance; optimize capacity across internal teams and third parties.
- Build and sustain strong stakeholder relationships and executive communications; provide transparent dashboards on roadmap progress, risk posture, and value realization.
- Lead organizational change management—readiness, training, adoption—and drive continuous improvement through process, tooling, and automation.
- Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
- 5 + years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable and enhance shared pools of applications and services
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Technology control management or information security experience with emphasis on control assessment, mitigation, and control design/effectiveness.
- Program delivery experience in the Identity and Access Management (IAM) domain.
- Executive communication: ability to translate Program Risk into business terms for senior leaders and inform strategic decisions.
Preferred qualifications, capabilities, and skills
- Practical experience with public cloud services and controls (e.g., IAM, identity federation, RBAC, secrets management).
- Hands-on experience in Identity and Access Management, including privileged access management concepts and tooling.
- Experience operating in highly regulated industries, applying standards and best practices.
Demonstrated understanding of how to leverage emerging AI technologies and tools to aid in the efficient delivery across a programs lifecycle.