Staff Software Engineer - Agent Platform

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Staff Software Developer - Agent Platform

Why We Have This Role

Join the Agent Platform team in Seattle and help build the platform that supports AI agent capabilities across Qualtrics! The team supports customers building their own agents through Agent Studio and it supports in-product features that leverage agentic capabilities. Come work with software engineers, machine learning engineers, applied scientists, product managers, and security architects to help teams build and operate agents safely and effectively! 

How You’ll Find Success

• Working in a supportive environment that enables individual growth and the achievement of team goals.
• Collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to our customers.
• Use agent observability data to support trust, safety, compliance, and product improvement.
• Stay current with rapidly changing agentic capabilities and apply sound judgment to new tools and approaches.
• Analyze and enhance agentic systems for better performance and efficiency.

How You'll Grow

• Expand your expertise in software engineering by working on cutting-edge technologies for AI agent runtime, observability, and governance.
• Take on mentorship roles and collaborative projects to refine your leadership skills and guide junior team members.
• Gain insights into different areas of the business by collaborating with various teams, enriching your understanding of how technology impacts overall company strategy.

Things You’ll Do

• Design and develop robust AI architectures, frameworks, and algorithms that can support large-scale and complex enterprise SaaS AI solutions in alignment with business objectives. 
• Evaluate and select appropriate AI technologies, tools, and frameworks to achieve the desired outcomes for performance, accuracy, and scalability.
• Collaborate across the company to guide the direction of agentic capabilities at Qualtrics, spanning teams from research to production.
• Communicate with a team of applied scientists, product managers, and engineers to bring alignment on AI architectures, design decisions, and technical specifications.
• Offer technical supervision and direction to the Core AI platform teams and lead the technical roadmap of the Agent Platform team.
• Conduct regular code reviews and provide technical guidance to team members.
• Stay up-to-date with the latest advancements in AI technologies, frameworks, and algorithms, and identify opportunities for their application in the organization.

What We’re Looking For On Your Resume

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.
• Proven experience (8+ years) working as a Software Engineer, or related role.
• Proficiency in programming languages such as Python, Java, or C++, and popular AI frameworks (e.g. LangChain/LangGraph).
• Solid understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI models on these platforms.
• Experience with security and governance for agentic workflows.
• Strong communication and collaboration skills, with the ability to work effectively within cross-functional teams.
• Ability to stay updated with the latest AI technologies, frameworks, and platform advancements.
• Knowledge of ethical considerations and responsible AI practices is a plus.

What You Should Know About This Team

• The Core AI platform organization provides AI/ML research and development services for all product lines.
• This role will specifically be on the Agent Platform team which works on building platform capabilities for deploying agents across multiple products.
• The Agent Platform team's goal is to accelerate Qualtrics' agent adoption by enabling every engineering team to experiment, design, build, monitor, and troubleshoot agent-powered applications with a platform that provides observability and governance.

Our Team’s Favorite Perks and Benefits

• Opportunity to work on cutting-edge AI agent technology with measurable customer impact.
• Collaborative environment with direct access to product, science, and customer teams.
• Hybrid work arrangement with Seattle office location.
• Professional development support including access to AI tools and learning resources.
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #Hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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#Hybrid