Learning Experience Designer - Tangerine

Requisition ID: 274247

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

What you will be doing:

Contributes to the overall success of the Learning & Development / Operations team globally ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

As part of the Learning & Development team, the Learning Experience Designer will be focused on designing and delivering learning solutions that build and sustain knowledge and skills for front-line employees in Operations.

This role will design innovative learning experiences following an instructional design process (assessment, design, development, evaluation and sustainment). Learning solutions will be designed and developed using a variety of modalities and technologies including eLearning, instructor-led, virtual Instructor-led, simulations and performance support resources (job aids, procedures, self-directed learning paths) to ensure knowledge transfer and equip employees with the skills and competencies required for their role

Is this role right for you? - In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Use the ADDIE (analyze, design, develop, implement, evaluate) or other instructional design models to build blended learning solutions

Needs Analysis

• Conduct needs analysis, identify learner performance gaps, and make recommendations to develop new solutions, and make changes to existing training programs.
• Collaborate with Subject Matter Experts (SMEs) and key business stakeholders to understand learning needs, define success measures, and ensure content is relevant and up to date

Design and Development

• Develop and maintain training materials including facilitator guides, participant guides, eLearning, assessments, videos, job aids, reference materials, manager guides, employee guides
• Collaborate with SMEs to translate their knowledge into effective and engaging learning solutions for Service, Sales & Operations (new hire, upskilling, product/system launches, etc.)
• Develop effective learning solutions in the format of micro-learning, gamified learning, infographics, videos, animations, etc.
• Ensure all learning deliverables meet the bank technology standards and accessibility requirements

Implementation

• Working alongside the Learning & Development Management team to:
• Coordinate/execute the logistics of the training plan, including scheduling, printing, translation, etc.
• Plan for, scheduling and working closely with facilitation teams to support effective train-the- trainer sessions and successful deliveries
• Supporting the administration of learning offerings on the enterprise learning management system (setting up, loading, testing, assigning, and reporting)
• Ensuring that a sustainment/maintenance strategy has been planned for and is put in place

Sustainment & Continuous Improvement

• Actively collaborating with the Operations teams to collect feedback and recommend ways for continuous improvement in learning and performance.
• Develop assessment methods to measure learner comprehension and the application of knowledge.
• Analyze data to identify opportunities to improve learning solutions by driving continuous improvement and enhanced learner experiences
• Provide ongoing maintenance reviews of existing learning programs with SMEs, key stakeholders and facilitators to ensure accuracy, relevancy, business impact, and industry/business standards
• Track and report on training activities to ensure effectiveness
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• College or University degree, preferably in Adult Education, Training, Human Resources or equivalent with 2 – 4 years work experience
• 2+ years of professional experience in instructional design
• 2+ years of experience with eLearning authoring tools and video creation software (Articulate 360, RISE, Vyond, InDesign, Adobe Creative Suite)
• Ability to act independently within defined objectives and direction
• The incumbent must have a strong understanding of learning design and current technology industry practices to be able to advise the business on current solutions and to support the design and development of those solutions.
• Effective consultation and communication skills
• Proven ability to manage projects from intake to close
• Strong planning, prioritization and time management skills
• Flexibility to adapt to a variety of tasks and functions and changing priorities
• Excellent analytical, planning, project management and organizational skills
• Ability to work energetically and creatively in a dynamic team environment
• Strong graphic design and video editing skills
• Creative with a growth mindset
• Stays on top of new development and delivery technology and trends
• Highly proficient in developing presentations in PowerPoint
• Experience with learning management systems
• Strong sense of self awareness, confidence and authenticity
• Strong verbal, grammar, and written communication skills

Desirable Experience/Skills:

• Previous experience working in Financial Services
• Previous Contact Centre experience
• Bilingual (French/English) language skills
• Previous experience working with an LMS system
• Prior experience in training delivery, and facilitation

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Location(s):  Canada : Ontario : Toronto || Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.