IT Engineer, Sr

DevOps Engineer – SaaS Applications

Immigration Sponsorship: Not eligible for Qualcomm immigration sponsorship

Role Summary

We are seeking an experiencedDevOps Engineer – SaaS Applicationsto administer, integrate, and scale our enterprise SaaS ecosystem. This roleis responsible forthe day-to-day operations of business-critical SaaS platforms (such as Slack, GitHub, Atlassian, and similar collaboration and productivity tools), includinguser lifecycle management, identity federation, automated provisioning, and platform integrations. The engineer will design andoperatesecure, automated workflows that connect SaaS tools with internal systems, enabling reliable access, governance, and developerproductivity atscale.

The ideal candidate brings strong hands-on experience withSaaS administration,identityand access protocols (SAML, OAuth, SCIM), Slack platform engineering, and CI/CD automation using GitHub Actions, coupled with provenexpertisebuilding integrations between SaaS platforms and enterprise systems.

Key Responsibilities

SaaS Administration & User Management

• Administer enterpriseSaaS applications(e.g., Slack, GitHub Enterprise, Atlassian suite, Okta, Zoom) including configuration, licensing, role management, and platform health monitoring.

• Own end-to-enduser lifecycle management— onboarding, role/group changes, offboarding, and access reviews — across the SaaS portfolio.

• Implement and maintainSCIM provisioningbetween the corporate identity provider (IdP) and downstream SaaS applications to automate account creation, updates, and deprovisioning.

• Configure and operateSAML and OAuth/OIDCsingle sign-on integrations; troubleshoot federation, token, and authorization issues across SaaS platforms.

• Define and enforce least-privilege access models, group/role mappings, and entitlement policies aligned with security and compliance requirements.

Slack Administration & Platform Engineering

• Serve as the technical owner forSlack Enterprise Grid administration— workspace governance, channel management, retention, DLP, and compliance exports.

• Build andmaintainSlack apps,bots, workflows, and integrationsusing the Slack API, Bolt framework, and Workflow Builder to streamline internal operations.

• Manage Slack Connect, guest access, and external collaboration policies in line with corporate security standards.

• Monitor Slack usage, audit logs, and Enterprise Key Management (EKM) events to support security and incident response.

Integrations& Automation

• Design, build, andoperateintegrations between SaaS platformsand internal systems (Jira,Github, Artifactory, Confluence) using REST APIs, webhooks, and event-driven architectures.

• Develop and maintain CI/CD pipelines usingGitHub Actionsto automate deployment of SaaS configurations, integration code, and infrastructure-as-code for SaaS governance.

• Implementconfiguration-as-codepractices for SaaS platforms (e.g., Terraform providers for GitHub, Slack, Okta) to enable versioned, auditable changes.

• Automate routine SaaS operations — access requests, group memberships, license reclamation, and audit reporting — using Python, Bash, or similar scripting.

• Partner withSecurity, Compliance, and Engineering teamsto define standards for SaaS integration,secretsmanagement, and API governance.

Operations & Support

• Troubleshoot complex SaaS, identity, and integration issues across hybrid cloud and on-prem environments.

• Support audit, compliance, and security reviews by providing evidence from SaaS access controls, provisioning workflows, and integration logs.

• Create andmaintaincleardocumentation, runbooks, and architectural designsfor SaaS platforms and integrations.

• Provide tier-2/3 support for SaaS-related incidents and partner with vendors on escalations.

Required Qualifications

• Proven experience administering enterpriseSaaS applicationsat scale (Slack, GitHub, Atlassian, Okta, or similar).

• Strong hands-on experience withidentity and access protocols— SAML 2.0, OAuth 2.0 / OIDC, and SCIM provisioning — including troubleshooting federation and token flows.

• Demonstrated experience implementing and operatingSCIM-based user provisioningbetween an IdP (Okta, Azure AD/Entra ID, Ping) and downstream SaaS applications.

• Strong experience as aSlack administrator(Enterprise Grid preferred), including building Slack apps, workflows, and API integrations.

• Proven experience building and operating CI/CD pipelines usingGitHub and GitHub Actions, including reusable workflows, environments, andsecretsmanagement.

• Solid knowledge ofREST APIs, webhooks, and integration patternsfor connecting SaaS platforms with enterprise systems.

• Strong scripting and automation skills (Python, Bash, JavaScript/TypeScript, or similar).

• Working knowledge of Linux systems and cloud platforms (AWS preferred).

• Excellent communication skills with the ability to work effectively acrossengineering, IT, and security teams.

Preferred / Nice-to-Have Skills

• Experience withidentity providerssuch as Okta, Azure AD/Entra ID, or Ping Identity, including custom SAML/OIDC app onboarding.

• Experience withinfrastructure-as-codetools (Terraform,Pulumi) and SaaS providers (GitHub, Slack, Okta, Atlassian).

• Familiarity withsecretsmanagementplatforms (HashiCorpVault, AWS Secrets Manager, GitHub OIDC for cloud auth).

• Experience withGitHub Enterprise administration— organizations, SAML/SCIM, branch protection, GitHub Apps, and audit log streaming.

• Understanding ofsecurity compliance frameworks(SOC 2, ISO 27001, SOX) and how SaaS controls map to audit requirements.

• Experience withevent-driven automationplatforms (e.g., n8n) or serverless integration patterns.

• Exposure tocontainer-based workloads(Docker, Kubernetes) and ephemeral GitHub Actions runners.

• Experience improvingdeveloper and end-user adoptionof SaaS tooling through automation, self-service, and usability improvements.