Sr. Software Customer Engineer - WLAN/BT

Company:

Qualcomm Communication Technologies Ltd.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Application Engineer, you will provide technical expertise of software systems through technical presentations in support of business development, product demonstrations, design and development of customer specific requirements, commercialization, and maintenance of Qualcomm products. Qualcomm Engineers collaborate with cross-functional teams and customers to address questions, issues, debugging, or troubleshooting regarding software systems and applications.

• Job Function

  • Provide technical support to Qualcomm customers to enable commercialization of Qualcomm solutions

  • Serve as the primary interface for customers, including OEMs, ODMs, and distributors, ensuring timely resolution of technical issues and customer satisfaction

  • Lead customer issue debugging across domains, including functional, certification, performance, stability, and applications

  • Collaborate closely with cross-functional teams to drive issue resolution and accelerate customer deliverables

  • Deliver technical guidance on system architecture, debugging methodologies, and best practices to customers

  • Support customer engagements such as technical discussions, on-site support, and product demonstrations

  • Develop technical materials, including application notes, training content, and demo documentation, to enhance customer enablement

• Skills / Experience

  • 3+ years of experience in WLAN/BT, audio, or mobile RF/software development and customer support

  • Solid understanding of Wireless RF behavior, system architecture, and troubleshooting methodologies

  • Hands-on experience in debugging complex issues across software, RF, and system levels

  • Experience implementing software/firmware algorithms in C and Python

  • Experience developing drivers for UART, I2C, SPI, I2S and related interfaces

  • Experience working directly with hardware

  • Good understanding of audio signal processing and acoustic algorithms, including ANC, ENC, cVc, etc.

  • Experience optimizing DSP algorithms for embedded platforms

  • Good understanding of Bluetooth Classic, Bluetooth LE, LE Audio, or related wireless audio technologies

  • Strong communication skills with the ability to translate complex technical issues into clear and actionable insights

  • Proven analytical and problem-solving capability in customer-facing environments

  • Self-motivated, proactive, and capable of independently driving issues to closure

  • Familiarity with voice, music, and wearable audio products such as earbuds, headphones, speakers, or smart audio devices is highly desirable

• Responsibilities

  • Act as the primary SW CE contact to support Qualcomm solutions

  • Manage customer cases across functional domains and ensure timely resolution

  • Debug and resolve issues spanning software, RF, hardware interaction, system integration, and certification

  • Drive cross-team collaboration to resolve escalations and critical/blocking issues

  • Provide onsite and remote support for customer issue analysis, requirement clarification, and integration guidance

  • Support pre-sales activities, external demos, and customer technical discussions to enable business opportunities

  • Deliver technical training, documentation, and knowledge sharing to improve customer capability and reduce support load

• Education Requirements

  • Bachelor’s or Master’s degree in Electrical/Electronic Engineering, Computer Science, or equivalent

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field.

• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.