Community Manager - Lakeland/Winter Haven, FL

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a real impact locally.

You’ll be a visible leader and trusted partner in the field, building strong relationships and creating outreach programs that expand access to resources, education, and solutions that help people feel welcomed, valued, and understood. You’ll collaborate across One Chase and One JPMorganChase, working closely with partners to bring the full strength of Chase to your community. Externally, you’ll cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity for all.

Reporting to the Community Director, you’ll also serve as a culture carrier, bringing our values—Service, Heart, Curiosity, Courage, and Excellence—to life in every interaction.

Job Responsibilities

• Deliver exceptional experiences to clients, community members, and stakeholders by embodying our company values in every interaction. 
• Build and maintain strong community partnerships with nonprofits, local leaders, and businesses; meeting regularly engaging to understand needs, plan joint activities, and measure progress toward shared goals.
• Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into clear actionable priorities and measurable outcomes. 
• Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.
• Plan and manage a community engagement calendar with a variety of events and workshop formats to keep engagement strong and drive impact.
• Lead (or co-lead) financial health workshops and events, sharing practical guidance and connecting people to the right Chase experts and solutions.
• Manage events from start to finish—promotion, registration, logistics, event-day execution, and follow-up—ensuring a smooth, organized, and supportive for attendees.
• Collaborate across One Chase and One JPMorganChase (Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan) to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
• Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.
• Adhere to budget, risk, and compliance requirements by using approved tools and procedures and meeting line-of-business and firmwide standards.
• Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups. 

Required Qualifications, Capabilities, and Skills

• Proven leadership experience with the ability to influence across the firm and in the community.
• Strong event coordination, project management, and organizational skills.
• Ability to build authentic relationships with clients, partners, and community contacts.
• Executive presence and strong presentation skills in both small and large group settings; with delivery in virtual, in-person and hybrid formats.
• Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
• Strategic, analytical, and independent problem-solving skills.
• Demonstrated ability to discover needs and connect clients and business owners to the right resources. 
  

Preferred Qualifications

• Bilingual language skills are preferred.
  

Training and Travel Requirement

• This role requires the ability to travel as needed for in-person community engagement, training, and business meetings.
  

Dodd Frank and SAFE Act 

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx

In addition to the NMLS/TILA screening requirements, this role will be required to comply with JPMC Employment and Engagement of Minors Standard. In accordance with this standard, an annual enhanced criminal screening will be required.