IND Manager - Quality

Job Title- IND Service Manager Quality Solution Line- Health Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 8 am – 5 pm People Manager role: No Required education and certifications critical for the role- Diploma or university degree or equivalent work experience required. Certification of quality management is a strong advantage (Lean Sigma, ISO, TQM, BQF, EFQM, etc.) or equivalent work experience. Project Management qualification desirable e.g. Prince2 or PMP, but not mandatory Required years of experience – At least 7 – 10 years’ experience in a Quality Assurance / Testing role or related experience. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The Quality Assurance Manager is the senior leader responsible for all aspects of quality management on internal and external projects and processes. This includes: Entrepreneurial and innovative with the ability to drive forward and execute APAC’s and Aon’s quality and automation vision. Provides effective and independent QA management, managing senior leaders’ and other stakeholders’ expectations. This will include being responsible for ensuring QA processes and QA team implement APAC’s QA methodology effectively and efficiently as well as ensuring the integrity of QA standards and reporting. Owner for QA best practices, methodology, models and templates to ensure the best possible outcomes and experience. Leader of QA teams for participation in TBS and client design / upgrades through coordinating and evaluating delivery across all technology solutions. Responsible for and manage APAC release schedule and testing processes. Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) to achieve QA best business outcomes within all agreed QA methodology, best practices, protocols, budgets, timelines, etc. Driver of productivity efficiency and continuous improvements projects and initiatives across all services and solutions. Develop reports and be accountable against measurable metrics, impacts and reportable KPI’s. Responsible for planning and implementing in-depth QA training and cross training for QA identified resources, to build high performing, engaged teams with a culture of continuous learning. JOB RESPONSIBILITIES: Act as a thought leader for the QA team focusing on solving problems and implementing solutions across all teams and across functionality to deliver high quality solutions. Responsible for creating and owning the APAC QA best practices, QA methodology, QA templates and all QA models. This will include communicating updates, new QA solutions / processes and changes therein as per the agreed Aon Change Management protocols and processes to relevant stakeholders. It will also involve developing QA reports and metrics to appropriate stakeholders. Senior SME and main point of contact for stakeholders for all QA activities. Be responsible for ensuring team develop and execute test plans on our platforms and offerings either manually or using automated tools in line with best practice QA methodology and QA templates. Working and collaborating across multi-disciplinary teams (locally, regionally and globally) to achieve QA best outcomes within agreed QA methodology, QA best practices, QA protocols, QA budgets, timelines, etc, and resolve issues. This will also include providing relevant stakeholders with required reports and KPI’s across agreed technology offerings. This includes but is not limited to KPI’s Flex, TPA, TRS, Well One, VB, Quality, Resource Availability, Ticket progression, Defects and Themes, Improvement Areas, Roadmaps, New Functionality Requirements, Productivity Efficiency and RPA Strategies, etc. Creating and establishing effective working relationships. This will include breaking some barriers within and across teams to ensure a better collaborative working culture and working approach. Responsible for planning and implementation of in-depth QA training in line with best practice QA methodology and QA templates to ensure a culture of continuous learning and improvement within APAC - all within the Aon role modelling framework and within all Aon’s values and standards. Collaborate with team and stakeholders to engage and build trust. Role model all Aon AIM behaviours. SKILLS/COMPETENCIES REQUIRED: Proven experience in quality management e.g. testing – preferably as a quality manager Excellent communication skills. Planning and project management skills. Relevant skills with technology. Leadership and management skills. Experience / familiarity with quality standards and processes. Conscientious, methodical, excellent, analytical capabilities, with exceptional attention to detail and good execution capabilities. Logical thinker with good communication skills. Significant experience in implementing new standards, managing change and resistant stakeholders, in order to drive change. Ability to work on multiple projects at one time covering differing size and complexity to meet business requirements and deliver results. Ability to manage conflict situations with tact, diplomacy and strength of character. Strong influencing and consulting skills. Ability to tackle and navigate challenges to ensure project deliverables are met. Comfortable working in a dynamic, creative organisation. Able to work independently at fast pace. Results driven and able to take accountability for results with the ability to work well under pressure to provide deliverable results on time and to a high standard. Demonstrates ability to think and act both strategically and operationally. HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RG2 2583486Job Title- IND Service Manager Quality Solution Line- Health Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 8 am – 5 pm People Manager role: No Required education and certifications critical for the role- Diploma or university degree or equivalent work experience required. Certification of quality management is a strong advantage (Lean Sigma, ISO, TQM, BQF, EFQM, etc.) or equivalent work experience. Project Management qualification desirable e.g. Prince2 or PMP, but not mandatory Required years of experience – At least 7 – 10 years’ experience in a Quality Assurance / Testing role or related experience. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: The Quality Assurance Manager is the senior leader responsible for all aspects of quality management on internal and external projects and processes. This includes: Entrepreneurial and innovative with the ability to drive forward and execute APAC’s and Aon’s quality and automation vision. Provides effective and independent QA management, managing senior leaders’ and other stakeholders’ expectations. This will include being responsible for ensuring QA processes and QA team implement APAC’s QA methodology effectively and efficiently as well as ensuring the integrity of QA standards and reporting. Owner for QA best practices, methodology, models and templates to ensure the best possible outcomes and experience. Leader of QA teams for participation in TBS and client design / upgrades through coordinating and evaluating delivery across all technology solutions. Responsible for and manage APAC release schedule and testing processes. Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) to achieve QA best business outcomes within all agreed QA methodology, best practices, protocols, budgets, timelines, etc. Driver of productivity efficiency and continuous improvements projects and initiatives across all services and solutions. Develop reports and be accountable against measurable metrics, impacts and reportable KPI’s. Responsible for planning and implementing in-depth QA training and cross training for QA identified resources, to build high performing, engaged teams with a culture of continuous learning. JOB RESPONSIBILITIES: Act as a thought leader for the QA team focusing on solving problems and implementing solutions across all teams and across functionality to deliver high quality solutions. Responsible for creating and owning the APAC QA best practices, QA methodology, QA templates and all QA models. This will include communicating updates, new QA solutions / processes and changes therein as per the agreed Aon Change Management protocols and processes to relevant stakeholders. It will also involve developing QA reports and metrics to appropriate stakeholders. Senior SME and main point of contact for stakeholders for all QA activities. Be responsible for ensuring team develop and execute test plans on our platforms and offerings either manually or using automated tools in line with best practice QA methodology and QA templates. Working and collaborating across multi-disciplinary teams (locally, regionally and globally) to achieve QA best outcomes within agreed QA methodology, QA best practices, QA protocols, QA budgets, timelines, etc, and resolve issues. This will also include providing relevant stakeholders with required reports and KPI’s across agreed technology offerings. This includes but is not limited to KPI’s Flex, TPA, TRS, Well One, VB, Quality, Resource Availability, Ticket progression, Defects and Themes, Improvement Areas, Roadmaps, New Functionality Requirements, Productivity Efficiency and RPA Strategies, etc. Creating and establishing effective working relationships. This will include breaking some barriers within and across teams to ensure a better collaborative working culture and working approach. Responsible for planning and implementation of in-depth QA training in line with best practice QA methodology and QA templates to ensure a culture of continuous learning and improvement within APAC - all within the Aon role modelling framework and within all Aon’s values and standards. Collaborate with team and stakeholders to engage and build trust. Role model all Aon AIM behaviours. SKILLS/COMPETENCIES REQUIRED: Proven experience in quality management e.g. testing – preferably as a quality manager Excellent communication skills. Planning and project management skills. Relevant skills with technology. Leadership and management skills. Experience / familiarity with quality standards and processes. Conscientious, methodical, excellent, analytical capabilities, with exceptional attention to detail and good execution capabilities. Logical thinker with good communication skills. Significant experience in implementing new standards, managing change and resistant stakeholders, in order to drive change. Ability to work on multiple projects at one time covering differing size and complexity to meet business requirements and deliver results. Ability to manage conflict situations with tact, diplomacy and strength of character. Strong influencing and consulting skills. Ability to tackle and navigate challenges to ensure project deliverables are met. Comfortable working in a dynamic, creative organisation. Able to work independently at fast pace. Results driven and able to take accountability for results with the ability to work well under pressure to provide deliverable results on time and to a high standard. Demonstrates ability to think and act both strategically and operationally. HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RG2