IT Technical Expert - Output Management (m/f/d)

Role Purpose

Design, develop, and maintain Allianz Portugal’s Output Management solutions—covering template engineering, document/communication generation services, and integrations with core systems.

As part of our IT team, you will be the subject‑matter expert for Output tools such as OpenText Exstream (or similar CCM solutions) and lead the design, developments and maintenance of our Business documents and communications, as well as support the decommissioning of legacy technologies and continuous search of methods to rationalize template, automate and improve time-to-market.

You will work closely with business analysts, Marketing areas, developers and vendors to secure quality, performance, and regulatory compliance in all customer and operational communications.

As an Output Management Expert, you will design, develop, and maintain enterprise‑grade customer and operational communication solutions. You will act as the subject‑matter expert for CCM technologies—primarily OpenText Exstream—and drive modernization, template rationalization, and the decommissioning of legacy platforms. You will collaborate closely with Business Analysts, Marketing, Architecture, and vendor teams to ensure high‑quality, compliant, performant, and scalable customer communications across all channels.

Key Responsibilities

1Template Engineering & Output Development

• Build and refactor templates, rules, and composition flows in Opentext Exstream (or similar CCM), including dynamic sections, conditional content, multilingual variants, and reusable components.
• Maintain and progressively retire or wrap legacy templates and CCM technologies by implementing adapters/migrations, ensuring backward compatibility and clean handovers.
• Implement data mappings, style assets, and page layout logic; optimize heavy/batch artifacts for performance.
• Provide technical direction, review deliverables, and ensure adherence to architectural and quality standards.
• Ensure proper internal documentation of everything that matters around template, mappings, rules, runbooks…

2. Document Generation & Communication Flows

• Manage and optimize the full Output Management lifecycle—from data ingestion and layout logic to rendering and distribution (print, email, digital channels). Manage end‑to‑end Output processes: data ingestion, composition, rendering, quality control, and distribution across PDF, AFP, PCL, email, print, and digital channels.

• Troubleshoot issues across render pipelines, print streams (PDF, AFP, PCL), and integration points with core systems (e.g., policy admin, claims, billing).
• Instrument services with observability (logs/metrics/traces), implement circuit breakers/retries, and harden error handling. Implement observability (logs, metrics, traces), error‑handling patterns, and performance improvements across Output services.
• Support initiatives to modernize Output architecture, ensuring maintainability and scalability.

3. Collaboration and support

• Partner with business analysts, UX/content owners, architects, and vendors; translate user stories into technical tasks and deliver working software. Work closely with Business Analysts, UX/content teams, Architects, and external vendors to translate user stories into technical deliverables.
• Collaborate with external development partners
• Provide L3 support for complex incidents; mentor colleagues on best practices, code quality, and performance tuning.

• Support evaluation of new Output Management solutions (e.g., cloud‑based CCM capabilities).

4. Documentation & Governance

• Maintain detailed technical documentation for templates, mappings, rules engines, and Output processes.
• Ensure compliance with internal governance
• Support audits, risk assessments, and quality checks related to Output Management processes.

Requirements

Must‑Have

• Proven experience in Output Management / CCM technologies, particularly OpenText Exstream or similar.
• Hands‑on expertise in designing document templates, layout logic, variable data handling, and condition‑based rendering.
• More than 3 years of experience with Output tools such as OpenText Exstream or similar
• Strong understanding of document workflows, print stream formats, and batch/real‑time generation.
• Solid experience with XML, XSL‑FO, scripting, or templating languages.
• Ability to troubleshoot complex Output issues across multiple systems.
• English and Portuguese proficiency.
• Demonstrated ability to work effectively within Agile frameworks (Scrum, Kanban), collaborating with cross‑functional teams, participating in ceremonies, and delivering incrementally in alignment with Agile principles.

Nice‑to‑Have

• Experience with REST/SOAP integrations in CCM solutions.
• Knowledge of insurance processes and regulatory communication requirements.
• Knowledge of legacy Output tools such as Compuset
• Knowledge of SmartComm Solution
• Exposure to modern service‑oriented architecture and document APIs.
• Familiarity with cloud‑based CCM or transformation programs.

What We Offer

Joining Allianz means becoming part of a global technology environment with continuous opportunities for professional growth, innovation, and impact. For this role, we offer:

• A flexible and hybrid working environment, enabling a healthy balance between professional and personal life.
• Opportunities to work on next‑generation customer communication solutions, contributing to modernization initiatives across Allianz. [hirist.tech]
• Continuous learning and development, supported by access to training, certifications, and internal mobility programs.
• Competitive compensation package, aligned with your experience and market standards.
• Comprehensive benefits, including health insurance, paid time off, and parental leave (aligned with local policy frameworks but inspired by best‑practice offerings in the industry). [oysterlink.com], [simplyhired.com]
• Career growth opportunities, supported by Allianz’s Skill Architecture and internal career pathways.
• An inclusive, multicultural, and collaborative work environment, part of a global organization leading technological transformation in the insurance industry.
• Access to cutting‑edge tools, cloud platforms, and modern CCM technologies, enabling continuous experimentation and improvement.
• A culture that values autonomy, agility and continuous improvement, aligned with Allianz’s Agile Career Framework.

97255 | Engenharia informática e técnica | Especialista | Não Executive | Allianz Portugal | A tempo inteiro | Permanente

The Allianz Group is one of the most reliable insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together, we can create an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous one, and we are committed to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance matter, and which fosters a culture based on integrity, fairness, inclusion, and trust.

Therefore, we welcome applications regardless of ethnic or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected by applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having diverse strengths, experiences, perspectives, and approaches is an integral part of Allianz's corporate culture. One way to achieve this is through the regular rotation of Allianz executives across roles, Allianz entities, and geographic areas. Therefore, the company expects its employees to have a general openness and strong motivation to regularly change positions and gain experience within the Allianz Group.