User Support - FX Advanced Specialist
Bloomberg · Mumbai, India · 2d ago
Mid levelOn-siteTrading & Markets
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
What's the role?
We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.
The Advanced Specialist desk is a dedicated, highly skilled, global team, delivering the highest standards of service to our clients. Our reps are knowledgeable, proactive and detailed in their approach and understand the importance of operating and servicing clients who use the Bloomberg professional services.
You’ll help drive the Analytics service vision of delivering knowledgeable front-line support and proactive services to our clients. Further to the traditional role of Advanced Specialist in responding to inbound client queries, you will also partner with Sales teams to organise, co-ordinate, and deliver sales campaigns, customer trainings, and assist with projects as required by our stakeholder businesses.
We'll trust you to:
- Address complex client questions in real-time and be responsible for providing the best possible user experience for our Bloomberg Terminal clients
- Build and maintain relationships with Bloomberg’s FX market and workflows community by visiting and training them
- Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
- Work closely with Sales and Product handling technical aspects of the sales process to ensure deals are closed
- Collect and act upon client product feedback to drive its development
- Attend product release calls to quickly learn and teach the new products to your peers and clients
- Conduct training for new hires on basic market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region
- Create and maintain documentation and training content to be used by clients externally as well as colleagues internally
- Continuously increase product knowledge and relevant skill-sets to be aligned with business goals
You'll need to have:
- A strong understanding of FX to act as a subject matter expert and cascade that knowledge to your peers
- A good understanding of the trading workflows and be able to use that knowledge to identify potential business opportunities
- Willingness to learn complex business and technology processes and actively contribute to their evolution
- Ability to work independently as well as part of a team, and be self-motivated
- Ability to interact and effectively communicate with our clients and internal groups
- Excellent understanding of customer service and experience in building strong customer relationships
If this sounds like you:
Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: https://www.bloomberg.com/professional/
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
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