Senior Specialist, Product Operations - (Logistics Service)
Delivery Hero · Berlin, Germany · 1d ago
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Job Description
We are on the lookout for a Senior Specialist, Product Operations - Logistics Service to join the Product Performance team on our journey to always deliver amazing experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
Our Service Product line is responsible for all customer support-related products, including our in-house agent-facing tools for customer issue resolution, our self-service engine and our global compensation application. Within the Product line, you will be responsible for the performance of our products and work very closely with our product, analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and top-line) to the business.
Contribute to improving customer retention and resolving post-delivery issues, with a focus on optimizing self-service experiences
Run analyses on customer behavior, product usage, and issue resolution patterns to identify opportunities that increase retention, improve experience, and reduce operational costs
Collaborate closely with product managers, analytics teams, and data scientists to design and evaluate A/B tests and build actionable insights
Monitor and report on key performance indicators related to retention and post-delivery, ensuring data is accurate, timely, and relevant
Support regional and local teams by delivering targeted insights, dashboards, and recommendations within your area of specialization
Identify and communicate areas for product and process enhancements, contributing to prioritization discussions with cross-functional teams
Contribute to regular reporting and insights for stakeholders and leadership, highlighting both impact and opportunities for efficiency gains
Qualifications
4+ years of relevant experience (not counting internships) in a consulting or tech company, working in functions like product operations, user retention, pricing or revenue management
You have at least a Bachelor’s degree in a quantitative subject - e.g. computer science, physics, mathematics, engineering, social sciences, psychology
Very strong analytical and problem-solving skills, with the ability to draw insights from complex data sets
You are self-driven and communicative, independent and pragmatic in handling business challenges
You are proactive, intellectually curious, and motivated by shaping product and business strategy in a high-stakes environment
Excellent hands on knowledge of reporting tools (Tableau or Looker Studio) & strong hands on knowledge in SQL
Nice to have
Experience using AI tools in everyday work to bring efficiency and automation
Experience in a similar large scale tech or e-commerce environment
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.
Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.
Severely disabled applicants with equal qualifications will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.