CBS - BMC - Technology Enablement-Business Analyst - Process Excellence And Process Engineering

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Business Analyst – Process Excellence & Process Engineering –Supervising Associate

The opportunity

We are seeking a detail-oriented, analytically strong Business Analyst for a 3–6 month gig contractor role. This position requires deep expertise in process excellence, process engineering, and solution design. The contractor will support a cross-functional initiative to streamline the briefing workflow for five user groups, conduct a gap analysis of existing documentation, and contribute to the design of a standardized operating process along with an associated tech‑enabled solution.

Your key responsibilities

Process Analysis & Gap Assessment

• Conduct detailed gap analysis on all existing documents, workflows, and SOPs related to the briefing activities.
• Identify discrepancies, process risks, redundancies, and inconsistencies across the five stakeholder groups.
• Create a standardized, end-to-end process view that aligns with desired business outcomes and integrates best practices.

Process Engineering & Standardization

• Redesign and optimize workflows to simplify operations, reduce friction, and improve cycle times.
• Develop standard operating procedures (SOPs), process maps, RACI matrices, and control mechanisms.
• Apply Lean, Six Sigma, or process re-engineering principles to remove waste and enhance efficiency.

Solutioning & Technology Enablement

• Collaborate with solution consultants to define the solutioning approach, tech stack recommendations, and future-state architecture.
• Translate business requirements into functional and non-functional requirements for technology teams.
• Support creation of solution flow diagrams, data flow maps, integration requirements, and user journey mapping.

Stakeholder Management & Collaboration

• Work closely with business teams, tech teams, and user groups to understand needs and pain points.
• Run workshops, requirement-gathering sessions, and walkthroughs with process owners.
• Ensure seamless coordination between the identified Business Analyst and solutioning consultant.

Documentation & Governance

• Prepare high-quality BRDs, FRDs, process documentation, workflow diagrams, and user stories.
• Support estimation, effort sizing, and traceability across project stages.
• Maintain strong governance on scope, change requests, and process adherence.

Skills and attributes for success

• 5-8 years of experience as a Business Analyst with strong grounding in process engineering and process excellence.
• Proven experience in gap analysis, SOP development, workflow design, and business process mapping.
• Strong understanding of digital workflows, low-code/no-code solutions, and enterprise tech stacks.
• Hands-on experience with tools such as Visio, Miro, Lucidchart, Azure DevOps / Jira.
• Expertise in Lean / Six Sigma, process diagnostics, and continuous improvement methodologies.
• Strong communication and stakeholder management skills across technical and non-technical teams.

To qualify for the role, you must have

• 5-8 years of experience as a Business Analyst with strong grounding in process engineering and process excellence.
• Graduate – Bachelor’s degree – Any discipline
• Exceptional communication skills - both written and verbal
• Experience setting up Project Governance frameworks
• Experience in creating and managing Project related artifacts e.g., Plans, RACI, Risk Register, Budget tracker etc
• Hands-on experience managing projects using Agile/Waterfall methodologies
• Demonstrate strong organizational skills and structured thinking abilities
• Proven experience in building strong relationships at Senior management / Executive level
• Willingness to adjust responsibilities to align with developing business needs
• Proven track record of delivering results through cross-functional teams, in a highly matrixed environment.
• Flexible to Support various Global Time Zones

Ideal, if you’ll also have

• Lean Six Sigma Green Belt or higher
• BPM / Process Modelling certifications
• Agile BA certification (IIBA, ECBA, CCBA, CBAP)

Technologies and Tools

• Expert in MS Project / Planner/ Word / PowerPoint / Excel - working knowledge of MS office.
• Azure DevOps exposure (desirable)

What we look for

• Time Management
• Listening skills
• Communication skills (Comprehend, verbal & written)
• Excellent Stakeholder management skills
• Due diligence and process oriented

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.  

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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