Okta Support Specialist - Senior Consultant
Guidehouse · Remote · United States · 4d ago
Job Family:
Cyber Consulting
Travel Required:
Clearance Required:
What You Will Do:
Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response.
We are seeking a highly skilled and motivated Tier 2 Support Specialist with deep expertise in Identity and Access Management (IAM) technologies. This role is critical to ensuring secure, efficient, and compliant access across our enterprise systems. The ideal candidate will have hands-on experience supporting and troubleshooting the full IAM stack, including Okta, SailPoint IdentityIQ (IIQ), and CyberArk.
Responsibilities include, but are not limited to:
- Provide Tier 2 technical support for IAM-related incidents and service requests.
- Troubleshoot and resolve issues related to user provisioning, authentication, access policies, and privileged account management.
- Collaborate with Tier 1 support, IAM engineering, and security teams to escalate and resolve complex issues.
- Monitor IAM systems for performance, availability, and security anomalies.
- Maintain documentation for support procedures, known issues, and resolutions.
- Assist in onboarding/offboarding processes and access reviews.
- Support integration and configuration of IAM tools with enterprise applications.
- Participate in audits and compliance activities related to identity governance and access controls.
What You Will Need:
- Minimum of FIVE (5)+ years of work experience.
- Experience in engineering and deploying IT systems.
- Bachelors degree from an accredited university.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
- Experience using Okta as an enterprise identity provider solution.
- Knowledge of Okta including features, integrations, and architecture.
- Understanding of authentication protocols, such as SAML 2.0 or OAuth.
- Experience configuring user authentication policies and application connections in Okta.
- Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and RSA tokens.
- Experience troubleshooting Okta user authentication and application issues.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow).
- Understanding of security principles, compliance standards and identity lifecycle.
- Excellent problem-solving, communication, and documentation skills.
- Strong understanding of IAM principles and how to implement them in an enterprise solution.
- US Citizenship is contractually required.
What Would Be Nice To Have:
- Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
- Experience leveraging Okta APIs to construct calls for required tasks.
- Experience leveraging of PowerShell scripts and their application for Okta.
- Experience in other IAM platforms such as SailPoint IIQ/ISC, CyberArk.
- Experience following established software development standards and procedures and contribute towards their improvement.
- Familiarity with SDLC process, including designing and developing applications.
- Broad knowledge of information system technologies with willingness to learn new technologies.
- Experience with cloud provider services (AWS or Azure) and understanding of DevSecOps tools and processes.
- Strong understanding of IAM principles and how to implement them in an enterprise solution.
- Active Security Clearance.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.