Datacenter Engineer- L3/ERT
Hewlett Packard Enterprise · Heredia, Costa Rica · 1d ago
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Datacenter Engineer- L3/ERT role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.
The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.
In a typical day as a Datacenter Engineer- L3/ERT, you would...
- Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.
- Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.
- Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents.
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.
- Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).
Education:
Bachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.
Experience:
4+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.
What you need to bring:
- Data Networking technologies including Routing, Switching, and Network architecture and management.
- Working knowledge and understanding of Spine and Leaf Topologies.
- Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.
- Knowledge of networking equipment’s hardware and architecture.
- Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Affinity with Remote Resolve support processes.
- The Datacenter Engineer- L3/ERT role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment. In a typical day as a Datacenter Engineer- L3/ERT, you would...
- Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.
- Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.
- Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents.
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.
- Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).
Education:
Bachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.
Experience:
4+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.
What you need to bring:
- Data Networking technologies including Routing, Switching, and Network architecture and management.
- Working knowledge and understanding of Spine and Leaf Topologies.
- Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.
- Knowledge of networking equipment’s hardware and architecture.
- Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Affinity with Remote Resolve support processes.
- Should know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.
- Should be good at security and authentication protocols like IEEE 802.1x and MAC.
- Good to have knowledge of REST, NAE, and Python.
- Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.
- Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.
- Certifications: 1. Cisco CCIE – DC is not a must but preferred.
- Aruba ACSP certification will have added advantage.
- Should have basic technical knowledge of Windows, Linux, and other operating systems.
- Should be good at security and authentication protocols like IEEE 802.1x and MAC.
- Good to have knowledge of REST, NAE, and Python.
- Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.
- Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.
- Certifications: 1. Cisco CCIE – DC is not a must but preferred.
- Aruba ACSP certification will have added advantage.
- Should have basic technical knowledge of Windows, Linux, and other operating systems.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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TCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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