Lead Infrastructure Engineer

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Job responsibilities
• Provides recommendations and insight on data management, governance procedures, and intricacies applicable to the acquisition, maintenance, validation, and utilization of data.
• Works with other team members, including offshore teams, to resolve high-priority issues.
• Helps manage GAIA application pools.
• Designs and maintains reliable software solutions for monitoring and alerting as needed.
• Works with the team on database performance issues, including code and infrastructure issues, sometimes using SQL Sentry.
• Monitors and troubleshoots SQL Server Availability Groups, including replication issues, database failovers, and general troubleshooting.
• Works with the team on certificate tracking and renewals.
• Supports PostgreSQL environments and vector database platforms used for AI/ML retrieval workloads, including embedding storage, indexing, and query performance.
• Uses AI tools and agents in day-to-day work to increase productivity, automate routine tasks, and speed up issue diagnosis and resolution.
• Partners with offshore and globally distributed teams to ensure consistent coverage, knowledge sharing, and delivery across time zones.
• Supports the on-call rotation for the team.
• Adds to a team culture of diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills
• 7+ years of hands-on experience managing enterprise databases and supporting infrastructure in large-scale, mission-critical environments.
• Deep hands-on experience with relational databases, particularly Microsoft SQL Server, plus working experience with PostgreSQL.
• Proficiency with Transact-SQL (T-SQL).
• Experience designing, deploying, and troubleshooting SQL infrastructure, including Availability Groups (replication and failover).
• Working knowledge of vector databases (e.g., pgvector, Pinecone, Milvus, Chroma) and how they support AI/LLM retrieval and search workloads.
• Experience with PowerShell scripting and ETL processes.
• Experience with database performance troubleshooting and tuning, including tools such as SQL Sentry.
• Experience designing and maintaining monitoring and alerting solutions at scale.
• Ability to work collaboratively with cross-functional teams, including non-technical business stakeholders and offshore teams.
• Experience with internal cloud applications.
• Strong communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Experience with version control systems like Git and Bitbucket for data.
• A track record of applying AI tools to automate database operations, modernize workflows, and resolve issues more efficiently.
• A forward-looking mindset toward AI-driven transformation, with a demonstrated interest in modernizing database automation and tooling using AI capabilities.

Preferred qualifications, capabilities, and skills
• Experience with SQL Server Availability Groups.
• Proficiency with PowerShell.
• Solid understanding of Transact-SQL.
• Experience with internal cloud application infrastructure.
• Experience with overall SQL troubleshooting.
• Experience working with offshore or globally distributed engineering teams.
• Experience with PostgreSQL administration and performance tuning.
• Experience with vector database platforms and retrieval-augmented generation (RAG) architectures.
• Experience with developing AI agents, Skills, MCPs, and custom targeted agent profiles.
• Hands-on experience using AI coding assistants (GitHub Copilot and/or Claude) and applying them to database automation, scripting, and operational tooling.