Senior Cloud Solution Architect, Cloud & AI Business Solutions

Overview

The International Customer Success Organization (iCSU) mission is to deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers worldwide. We help customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.

We are looking for a Senior Cloud Solution Architect, Cloud & AI Business Solutions  to help global customers turn their most ambitious Cloud & AI ideas into production outcomes on Azure. Whether your depth is in data platforms or in AI applications and agents, you will partner with customers to build unified, governed, AI-ready data estates and to move AI apps and agents from experimentation to production. In this customer-facing role, you will lead technical engagements across architecture design, proofs of concept, pilots, and production milestones using Azure AI Foundry, Microsoft Fabric, Azure Databricks, GitHub, and related Azure data and app services. You will use repeatable IP, Factory, Unified VAS, and Acceleration Programs to deliver scalable outcomes, generate incremental pipeline, and improve time-to-value for mission-critical workloads. This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Engage customer IT and business leaders to understand their data, application, agent, and AI priorities; define success measures and design secure, scalable solutions that drive measurable business value and production adoption.
• Lead hands-on architecture, proofs of concept, pilots, and production deployments, including Cloud Acceleration Factory engagements, across AI-ready data platforms, analytics, databases, AI applications, and agents.
• Own end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans with the Customer Success Account Manager, and drive next best actions that generate incremental Cloud pipeline.
• Guide workload security, privacy, governance, sovereignty, reliability, performance, capacity, and cost optimization, including service and model retirements, and apply responsible AI principles to production AI and agent scenarios.
• Resolve technical blockers with account teams, partners, and engineering; act as the Voice of the Customer by sharing adoption issues, capacity constraints, product gaps, and platform readiness feedback.
• Create and reuse solution accelerators, reference architectures, and repeatable IP that help customers deploy faster, and support customer and partner skilling through technical workshops and readiness activities across data platforms, AI apps, agents, and GitHub.
• Continuously build expertise in Azure AI Foundry, Copilot Studio, Agent365, GitHub and GitHub Copilot, Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure databases, app platforms, containers, integration services, and DevOps; demonstrate a growth mindset by sharing knowledge and customer success stories, mentoring others, and contributing to internal and external technical communities.
• Other
  • Embody our culture and values

Qualifications

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.