Software Engineer Sr- AI Agents / Generative AI

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Software Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH.

As a Software Engineer Sr, you will design, develop, and deploy advanced AI agents and Generative AI applications that automate complex workflows and enhance productivity across the organization. You will partner closely with data scientists, data engineers, architects, and business stakeholders to deliver scalable AI solutions capable of solving real-world business problems.

This role will focus on building agentic AI systems that leverage large language models (LLMs), agent orchestration frameworks, enterprise data platforms, and API-based integrations.

In addition to solution development, you will oversee production AI systems, establish monitoring and observability standards, analyze telemetry and performance metrics, and drive continuous improvement initiatives. You will act as a technical leader and subject matter expert within the team, helping guide architectural decisions and mentoring fellow engineers.

Key Responsibilities:

• Design, develop, deploy, and support enterprise-scale AI agents and GenAI applications.
• Lead the architecture and implementation of agentic AI solutions using frameworks such as LangGraph and LangChain.
• Develop scalable software solutions that integrate LLMs, internal systems, data platforms, and external services.
• Build and maintain API-driven integrations utilizing REST services and Model Context Protocol (MCP) implementations.
• Design AI-powered automation solutions that improve business processes and data engineering workflows.
• Partner with data scientists to operationalize AI solutions and measure business impact through performance metrics and business outcomes.
• Establish best practices for AI application development, deployment, monitoring, and lifecycle management.
• Utilize observability and telemetry data to evaluate AI agent performance, identify optimization opportunities, and enhance solution reliability.
• Troubleshoot and resolve complex production issues while ensuring platform stability and scalability.
• Lead code reviews, mentor junior engineers, and contribute to technical standards across the team.
• Collaborate with architecture, security, and governance teams to ensure AI solutions meet enterprise standards and regulatory requirements.
• Evaluate emerging technologies and recommend innovative approaches to advance the organization's AI capabilities.

Key Qualifications & Experience:

• Software engineering experience, including experience delivering complex technology solutions.
• Advanced proficiency in Python development.
• Experience designing and deploying Generative AI, machine learning, or LLM-based applications in production environments.
• Hands-on experience with agent orchestration frameworks such as LangGraph and/or LangChain.
• Experience developing and integrating REST APIs and distributed services.
• Experience implementing AI tools and integrations utilizing Model Context Protocol (MCP) or similar AI integration frameworks.
• Experience supporting production systems and driving operational excellence through monitoring, telemetry, and observability practices.
• Strong understanding of software architecture, design patterns, and scalable application development.
• Demonstrated ability to lead technical initiatives and influence engineering direction.
• Experience building agentic AI systems, autonomous workflows, or multi-agent architectures.
• Experience developing solutions utilizing PySpark and modern data engineering platforms.
• Knowledge of Retrieval-Augmented Generation (RAG), vector databases, prompt engineering, and AI application architecture.
• Experience with cloud-based AI and data platforms.
• Experience implementing AI observability, evaluation frameworks, and performance monitoring solutions.
• Familiarity with MLOps, LLMOps, and AI governance frameworks.
• Experience working within large enterprise environments.
• Financial services industry experience is preferred.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Generative AI Agents, Group Problem Solving, LangChain (FrameWork), LangGraph, Process Improvements, Python (Programming Language), Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $86,250.00 – $158,125.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/17/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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