Senior Director, IT Engineering & Support - 1038

Key Responsibilities:

Enterprise IT Strategy, Operating Model & Business Alignment

Define and own the enterprise-wide IT Infrastructure engineering and support vision, multi-year strategy, target operating model, and investment roadmap aligned to corporate strategy and global growth.

Shape enterprise IT priorities by advising executives on material trade-offs across cost, risk, resilience, scalability, speed, and employee experience.

Sponsor business cases and secure executive alignment for major investments, sourcing decisions, and transformation programs.

Align engineering and support strategy with enterprise architecture, cybersecurity, applications, data, facilities, business continuity, and regional business priorities.

Global Engineering, Infrastructure & Service Outcomes

Hold enterprise accountability for the reliability, scalability, lifecycle health, and supportability of networks, servers, cloud and on-premises platforms, endpoints, identity services, data centers, and related services.

Establish a globally consistent, scalable service model with clear service ownership, decision rights, coverage expectations, and experience standards.

Set IT enterprise performance expectations and govern a balanced scorecard of reliability, resilience, security, cost, delivery, and employee-experience outcomes.

Lead and own the response to major incidents, continuity, and systemic remediation efforts when business impact or enterprise risk warrants senior leadership.

Drive structural reduction of technical debt, preventable operational demand, and regional inconsistency through platform simplification, automation, and lifecycle discipline.

Executive Leadership, Organization & Talent

Lead and develop a multi-layered global organization through directors, senior managers, managers, and technical leaders.

Design the organization, leadership structure, location strategy, sourcing mix, and capability roadmap required to support long-term enterprise needs.

Own leadership succession and bench strength for the function; coach senior leaders and establish consistent leadership expectations across regions.

Build a high-accountability culture that balances strategic thinking, operational excellence, customer focus, collaboration, and disciplined execution.

Enterprise Governance, Security, Risk & Continuity

Establish enterprise policies, standards, decision rights, and governance for IT infrastructure engineering and support, ensuring alignment with security, architecture, legal, and compliance requirements.

Serve as a senior accountable leader for material infrastructure and support risks, ensuring ownership, investment decisions, remediation, and transparent executive reporting.

Sponsor resilience, disaster recovery, crisis-readiness, and operational-continuity strategies for in-scope technology services.

Ensure enterprise changes and transformations include effective operational readiness, service transition, adoption, and long-term support models.

Investment Portfolio, Financial & Strategic Vendor Leadership

Own the multi-year investment portfolio and financial strategy for IT engineering and support, including CAPEX, OPEX, workforce, sourcing, and productivity commitments.

Optimize the portfolio across run, grow, transform, risk reduction, and technical-debt priorities; redirect resources based on enterprise outcomes and changing business needs.

Lead executive relationships with strategic vendors and partners, including commercial strategy, major negotiations, performance accountability, and sourcing decisions.

Establish benefits realization and portfolio-governance disciplines that connect investment decisions to measurable enterprise outcomes.

Executive Partnership, Influence & Communication

Act as an advisor to senior business, scientific, regional, and IT leaders on technology service strategy, risk, investment, and workforce productivity.

Represent engineering and support priorities in enterprise planning and governance forums, driving decisions across organizational boundaries.

Communicate strategy, service health, risk exposure, investment choices, and transformation progress to executive audiences with clarity and transparency.

Travel to company locations as needed to strengthen executive partnerships, oversee critical delivery, and develop the global leadership team.

Ability to travel up to 25%

YOU MUST HAVE:

Bachelor’s degree minimum
15+ years of progressive enterprise technology experience, including infrastructure engineering and end-user support.
10+ years of people leadership experience, including leading leaders of leaders and multi-layered, geographically distributed organizations.
Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.

WE VALUE:

Master’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
Track record of materially improving global IT maturity, service performance, resilience, cost effectiveness, and employee experience at scale.
Broad command of enterprise networks, cloud and on-premises infrastructure, data centers, endpoints, identity and access management, collaboration platforms, and service operations.
Experience defining global operating models, organizational structures, service ownership, sourcing strategies, and leadership succession plans.
Exceptional executive communication and influence, including the ability to frame consequential tradeoffs and gain alignment across diverse senior stakeholders.
Strong financial acumen with experience governing multi-year portfolios, investment cases, productivity commitments, and benefits realization.
Experience sponsoring enterprise technology transformations, major migrations, automation programs, and complex organizational change.
Familiarity with ITIL and modern service-management practices; advanced ITIL, cloud, infrastructure, security, or program leadership certifications are valued.
Comfort operating with ambiguity and enterprise-wide accountability in a fast-paced, complex, global environment.
Demonstrated enterprise accountability for critical infrastructure, global support services, material operational risk, and business continuity.
Proven experience shaping multi-year strategy, leading major transformation, owning significant investment portfolios, and influencing executive decisions.
Experience leading strategic vendors, complex commercial negotiations, and sourcing or operating-model decisions at enterprise scale.