Senior Operations Manager, Transfer Agency AML and Registration Services, Vice President

Who we are looking for  

The ideal candidate will be an experienced senior operations leader with a strong financial services background, proven people management capability, and the ability to lead AML, KYC and Registration Services teams in a fast-paced, risk-focused and client-driven environment. The role requires Transfer Agency, AML and Registration knowledge, senior stakeholder management, sound judgement, and the ability to drive service quality, regulatory control discipline, operational resilience and continuous improvement. 

Why this role is important to us  

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to regulatory requirements, and drive performance and profitability. As Vice President / Senior Operations Manager, you will provide senior leadership across the AML & Registration Services team, ensuring teams are structured, controlled and resourced to deliver high-quality outcomes for clients, investors and internal stakeholders. You will be expected to build resilience, strengthen governance, support regulatory and operational change, and ensure day-to-day deliverables are executed to the highest standard. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for. 

What you will be responsible for 

As a Vice President / Senior Operations Manager in the Transfer Agency AML & Registration Services team, you will:

• Provide senior leadership and direction to operational teams, including direct management of managers and staff, regular coaching, performance oversight, succession planning and talent development. 

• Own the end-to-end delivery of AML, KYC, investor onboarding, account opening, investor maintenance and registration activity, screening & transaction monitoring ensuring accuracy, timeliness, adherence to regulatory and internal control requirements, and effective prioritisation across competing deadlines. 

• Lead governance over AML and registration deliverables, including client onboarding, due diligence refresh activity, screening & transaction monitoring exceptions, investor documentation, service deliverables, operational readiness activities and change initiatives. 

• Partner closely with Compliance, Financial Crime, Risk, Legal, Client Service, Product, Technology and other Transfer Agency business units to drive consistent, controlled and scalable AML and registration operating practices. 

• Develop and maintain strong senior-level relationships with internal and external stakeholders, acting as an escalation point and trusted operational partner for client, risk and regulatory matters. 

• Lead the resolution of control issues, ensuring root cause analysis, effective remediation, clear stakeholder communication and sustainable preventative actions. 

• Drive strategic projects, operating model improvements, automation opportunities, the evolution of the screening & transaction monitoring process and transformation initiatives that enhance AML and registration service quality, reduce risk, improve efficiency and support business growth. 

What we value  

These skills will help you succeed in this role 

• Senior ownership, accountability and sound judgement. 

• Strong regulatory, risk, control and governance mindset. 

• Ability to lead through complexity, make informed decisions and manage competing priorities. 

• Strong organisational, analytical and problem-solving skills. 

• Client and investor-focused leadership with a commitment to service excellence and regulatory quality. 

• Effective Communication. 

• Ability to foster collaboration, accountability, continuous improvement and high-performing teams. 
• Desire to learn and become an expert in Registration Services.

Education & Preferred Qualifications 

• BS/BA required; relevant professional qualification or equivalent senior operational experience desirable. 

• Typically 8+ years of financial services experience, including significant Transfer Agency, operations, risk, client service, continuous process improvements and people management experience. 

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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