Deputy Manager_Senior Support Engineer - Oracle OSM/UIM Provisioning Pune - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

Weare seeking an experienced Oracle OSM/UIM Application Operations professional to provide hands-on operational ownership of telecom fulfilment and provisioning services.This role focuses on maintaining service stability, achieving SLA/KPI targets, supporting order fulfilment processes, ensuring inventory integrity, and driving operational excellence across Oracle Order and Service Management (OSM) and Unified Inventory Management (UIM) platforms.Based in Pune, the successful candidate will contribute to incident recovery, problem management, proactive monitoring, automation initiatives, and continual service improvement. The role also supports the responsible adoption of AI/AIOps capabilities to enhance service reliability, troubleshooting effectiveness, and operational efficiency within telecom OSS environments.

What you will do

Oracle OSM/UIM Technical Operations
•Provide hands-on operational support for Oracle OSM and UIM environments supporting telecom fulfilment and provisioning services.
•Manage and troubleshoot order orchestration, decomposition workflows, task execution, inventory allocation, service activation, and fulfilment dependencies.
•Investigate and resolve stuck orders, order fallout, orchestration exceptions, provisioning failures, and inventory inconsistencies.
•Perform operational diagnostics using application logs, SQL, Oracle databases, and Unix/Linux environments.
•Analyse OSM order states, workflow tasks, and fulfilment exceptions to support timely order recovery.
•Investigate UIM inventory allocation, reservation, reconciliation, and data integrity issues impacting customer services.
SLA, Incident, Problem and Service Reliability
•Deliver operational support in line with agreed SLA and KPI commitments.
•Lead technical activities during high-priority incidents, including triage, evidence collection, restoration, and escalation management.
•Conduct structured root cause analysis and problem management activities to reduce recurring incidents and operational risks.
•Monitor application health, order processing performance, interface queues, inventory exceptions, and service reliability indicators.
•Support change implementation activities, service health verification, and operational readiness assessments.
Automation, AI/AIOps and Continual Improvement
•Develop and maintain automation solutions for health checks, diagnostics, reporting, housekeeping, reconciliation, and routine operational tasks.
•Utilise Shell scripting, Oracle SQL, and PL/SQL to improve operational efficiency.
•Support automation of approved order recovery and remediation processes using controlled operational mechanisms.
•Improve observability, alert quality, fault isolation, and operational performance through monitoring and trend analysis.
•Contribute to AI/AIOps initiatives including anomaly detection, event correlation, incident summarisation, knowledge recommendations, and assisted order remediation with appropriate governance and human oversight.
Operational Governance and Stakeholder Coordination
•Participate in operational reviews covering performance, incidents, risks, monitoring, backlog management, capacity, and continuous improvement plans.
•Maintain operational documentation, runbooks, SOPs, knowledge articles, and known error databases.
•Collaborate with application, middleware, database, infrastructure, provisioning, network, and service management teams to resolve complex operational issues.
•Support audit, compliance, governance, and operational reporting requirements.

Who you are

Essential Technical Experience
•Proven hands-on Application Operations experience supporting Oracle OSM and/or Oracle UIM within telecom OSS environments.
•Strong understanding of telecom order orchestration, fulfilment processes, provisioning workflows, and order fallout management.
•Experience supporting OSM order lifecycle management, decomposition workflows, exception handling, and order recovery processes.
•Experience managing UIM inventory allocation, inventory reconciliation, reservation management, and inventory integrity activities.
•Practical operational troubleshooting experience with Oracle WebLogic supporting OSM/UIM applications.
•Strong hands-on Unix/Linux administration knowledge.
•Proficiency in Shell scripting, Oracle SQL, and PL/SQL for troubleshooting, reporting, and operational automation.
Secondary Technical Experience
•Application log analysis and end-to-end troubleshooting across application, middleware, database, and interface layers.
•Experience with enterprise monitoring and observability platforms such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, or Zabbix.
•Understanding of integration patterns across OSS, BSS, provisioning, activation, and inventory systems.
•Exposure to Informix databases and associated operational support activities.
•Knowledge of performance, resilience, availability, and service recovery management.
Professional Competencies
•ITIL-aligned Incident, Problem, Change, and Service Request Management.
•Experience handling critical production incidents and major service restoration activities.
•Structured approach to root cause analysis and preventative action planning.
•Strong stakeholder engagement and cross-functional collaboration skills.
•Experience working within SLA/KPI-driven operational environments.
•Understanding of AI/AIOps concepts and their practical application in Application Operations.
Qualifications and Experience
•Typically 7+ years of overall industry experience with significant telecom OSS and Application Operations exposure.
•Demonstrated success supporting production environments for Oracle OSM and/or Oracle UIM applications.
•Experience delivering automation, operational improvements, and service reliability enhancements.
•Strong analytical and problem-solving capabilities with a focus on continuous improvement.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to support large-scale telecom fulfilment and inventory management platforms used across global operations.
• Exposure to critical production environments and complex service assurance ecosystems.
• Participation in AI/AIOps-driven operational transformation initiatives.
• Opportunities to contribute to automation, observability, and service improvement programmes.
• Collaboration with global technology, operations, and service management teams.
• Hands-on ownership of business-critical applications and service continuity processes.

What skills you will learn

• Advanced Oracle OSM and Oracle UIM operational troubleshooting.
• Telecom fulfilment, provisioning, and inventory management best practices.
• Production support leadership during critical incidents and service restoration activities.
• Automation development using Shell scripting, SQL, and PL/SQL.
• Monitoring, observability, and operational analytics techniques.
• AI/AIOps implementation for operational efficiency and service reliability.
• Root cause analysis, problem management, and continual service improvement methodologies.
• Cross-functional stakeholder management within enterprise telecom environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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