Quality Assurance and Documentation Engineer

Location: Amman, Jordan

Job Description:

The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.

Responsibilities:

Quality Assurance & Testing

• Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.
• Validate business requirements against implemented features and acceptance criteria.
• Test multi-tenant scenarios, role-based access, and permission logic.
• Validate integrations with external systems (e.g., payment gateways).
• Perform data validation testing on SQL Server to ensure data accuracy and integrity.
• Identify, log, and track defects using Jira / Azure DevOps.
• Verify bug fixes and prevent regressions.
• Support User Acceptance Testing (UAT) and pre-production validation.

Release & Environment Validation

• Validate deployment readiness for QA, UAT, and Production environments.
• Perform post-deployment verification and smoke testing.
• Support hotfix validation and emergency releases.
• Coordinate with DevOps and Development teams to ensure environment stability.

Test Documentation & Standards

• Create and maintain: test plans, test cases, test scenarios, and regression suites
• Define and improve QA processes and testing standards.
• Ensure repeatable, auditable testing practices aligned with SDLC.

Application & Technical Documentation

• Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.
• Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations
• Ensure documentation is structured, accessible, and version controlled.
• Work closely with developers to capture technical knowledge accurately.

Knowledge Management & Transition

• Lead documentation activities during vendor transition and knowledge transfer.
• Ensure critical system knowledge is captured and not retained by individuals.
• Support onboarding of new team members using documented materials.
• Actively reduce single-point-of-failure risks.

SDLC & Process Compliance

• Ensure QA activities are embedded in the SDLC.
• Validate that acceptance criteria are met before release approval.
• Support sprint planning by estimating QA effort.
• Participate in retrospectives to improve quality processes.

Tools & Automation (Progressive)

• Support test automation initiatives where applicable.
• Collaborate with DevOps on CI/CD quality gates.
• Identify opportunities to improve testing efficiency and coverage.

Collaboration & Communication

• Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.
• Provide clear quality status and risk visibility.
• Escalate quality risks early.

Job Relations:

• Reports to IT Manager.
• Works closely with Development, DevOps, Infra, and Product teams.
• Coordinates with business stakeholders during UAT.

• Bachelor’s degree in computer engineering, computer science, or a related field.
• 3–6 years of experience in QA or software testing, and documentation Strong understanding of SDLC and testing methodologies.
• Experience testing: Web applications, APIs, and SQL-based systems
• Strong documentation and communication skills.
• Detail-oriented with strong analytical skills.

Competencies:

• Experience with enterprise or multi-tenant systems.
• Experience documenting legacy systems.
• Exposure to ASP.NET Zero / abp.io.
• Experience working with distributed teams.
• Familiarity with basic test automation concepts.

Skills & Languages:

• Proficiency with Agile tools (e.g., Jira)
• Understanding of software development life cycle and agile methodologies.
• Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)
• Fluent in English (required).
• Arabic proficiency (preferred).