Senior Resource & Client Delivery Manager - Centre of Excellence

Aspire Software is looking for an experienced Senior Resource & Client Delivery Manager to join our Centre of Excellence in Lebanon.

About Aspire Software

Aspire Software operates and manages wholly owned software companies that provide mission-critical solutions across multiple vertical markets. Through a decentralized operating model and the adoption of industry best practices, Aspire helps its portfolio companies accelerate growth, improve operational performance, and continuously modernize their products and organizations.

As part of our continued expansion and AI transformation journey, we are strengthening our Centre of Excellence in Lebanon. We are looking for an experienced resource management leader with a strong background in technology, excellent people skills, and significant experience working with international stakeholders and clients.

The Opportunity

The Senior Resource & Client Delivery Manager will play a critical role in ensuring that Aspire has the right people, with the right skills, working on the right priorities at the right time.

The role will be responsible for the strategic planning, allocation, development, and performance of technology resources supporting Aspire's portfolio companies globally.

You will act as a trusted advisor to business and technology leaders, balancing business demand, resource capacity, employee development, utilization, and delivery requirements across multiple companies and geographies.

This role requires someone who can combine strategic resource planning, strong people leadership, client relationship management, operational discipline, and a solid understanding of technology and AI environments.

Core Responsibilities

Strategic Resource Planning & Deployment

• Own the planning and allocation of technology resources across Aspire's portfolio companies based on business priorities, skills, experience, availability, and development objectives.
• Ensure resources are deployed effectively across projects and businesses, balancing client demand, utilization, workload, and capacity.
• Maintain visibility into current and future resource requirements and develop forward-looking capacity and staffing plans.
• Proactively identify resource gaps, excess capacity, upcoming demand, and potential delivery risks.
• Facilitate resource sharing across business units to maximize utilization and ensure critical projects have access to the appropriate capabilities.
• Support onboarding, transitions, reallocations, and offboarding of resources while minimizing disruption to the business.

International Client & Stakeholder Management

• Act as the primary point of contact between Centre of Excellence resources and Aspire's international portfolio companies.
• Build trusted relationships with Managing Directors, CTOs, technology leaders, product leaders, and other senior stakeholders.
• Develop a strong understanding of each company's strategy, technology environment, projects, priorities, and future resource requirements.
• Regularly engage with internal clients to assess resource performance, delivery quality, satisfaction, and evolving needs.
• Proactively manage and de-escalate concerns related to performance, capacity, communication, delivery, or resource allocation.
• Negotiate priorities and resource allocation when demand exceeds available capacity.
• Communicate difficult resourcing decisions clearly and professionally while maintaining strong stakeholder relationships.

People Management & Talent Development

• Maintain a strong understanding of each resource's technical capabilities, experience, strengths, career objectives, and development opportunities.
• Match resources with assignments that balance business needs with professional development and career progression.
• Conduct regular performance and engagement follow-ups with Centre of Excellence resources.
• Provide coaching, feedback, and support to help employees improve their performance and develop professionally.
• Identify performance concerns early and coordinate appropriate improvement actions with relevant leaders.
• Support succession planning and retention of high-performing and high-potential talent.
• Promote a collaborative, accountable, and high-performance culture across the Centre of Excellence.

Utilization, Capacity & Performance Management

• Monitor utilization, workload, capacity, resource availability, and other key resource management KPIs.
• Analyze resourcing data and translate findings into actionable recommendations for leadership.
• Develop action plans to improve utilization, workload balance, capacity management, and resource effectiveness.
• Identify resources that are underutilized or overloaded and proactively rebalance workloads.
• Provide regular reporting and insights on resource demand, capacity, utilization, performance, and upcoming requirements.
• Use data to support workforce planning and resource investment decisions.

Technology & AI Capability Development

• Maintain a high-level understanding of the technology, software development, AI, and automation initiatives being delivered across Aspire.
• Understand the capabilities required across areas such as software engineering, AI engineering, data, QA, DevOps, product, and automation.
• Ensure resource skills remain aligned with Aspire's evolving technology and AI priorities.
• Identify capability gaps and work with leadership to determine whether they should be addressed through recruitment, training, or internal development.
• Organize and support technical training, workshops, seminars, certifications, and knowledge-sharing initiatives.
• Promote continuous learning and adoption of emerging AI technologies, development tools, and engineering best practices.

Recruitment & Workforce Planning

• Partner with leadership and recruitment teams to forecast future talent requirements.
• Participate in identifying, interviewing, and selecting technology and AI talent.
• Help define hiring priorities based on projected demand, skills gaps, and strategic business needs.
• Support effective onboarding and integration of new resources into the Centre of Excellence and Aspire portfolio companies.

Operational Excellence & Continuous Improvement

• Continuously improve resource management processes, tools, reporting, and communication practices.
• Establish scalable processes for resource planning, allocation, performance tracking, and stakeholder engagement.
• Collaborate with other leaders to share best practices and improve resource management standards across the organization.
• Support technology and process improvements that increase visibility, efficiency, and quality of resource deployment.
• Drive change management initiatives related to new processes, systems, organizational structures, or ways of working.

What You'll Bring

• 8+ years of experience in resource management, workforce planning, technology consulting, engineering operations, professional services, delivery management, or similar environments.
• Strong experience managing or deploying technology professionals across multiple clients, projects, or business units.
• Significant experience working with international clients and stakeholders, ideally across North America, Europe, the Middle East, or other global markets.
• Strong understanding of resource management principles, including capacity planning, forecasting, utilization, workload balancing, deployment, and workforce planning.
• Experience working with technical teams such as Software Engineers, AI Engineers, Data Engineers, QA, DevOps, Product Managers, and other technology professionals.
• Good understanding of modern software development environments, AI, Generative AI, and automation technologies.
• Excellent people management, coaching, and relationship-building skills.
• Strong client-facing presence with the ability to establish credibility and act as a trusted advisor to senior leaders.
• Excellent communication, negotiation, and influencing skills, including the ability to handle difficult conversations and competing priorities.
• Demonstrated ability to independently manage and resolve escalations while maintaining professionalism and empathy.
• Strong analytical skills with experience interpreting resource management KPIs and translating data into actionable recommendations.
• Strong problem-solving ability and sound judgment, with a clear understanding of the commercial and operational impact of resourcing decisions.
• Ability to operate effectively in a fast-moving, decentralized, international, and matrix-driven environment.
• Comfortable managing ambiguity, multiple priorities, and tight deadlines.
• Strong organizational skills with a high degree of accountability, confidentiality, and follow-through.
• Proven ability to drive process improvements and change management initiatives.

What Success Looks Like

Success in this role means:

• The right resources are consistently assigned to the right business priorities.
• Centre of Excellence utilization and productivity remain at healthy levels.
• Portfolio company leaders view the Centre of Excellence as a trusted technology partner.
• Resource performance issues and client concerns are identified and resolved quickly.
• Capacity and hiring requirements are anticipated rather than reacted to.
• High-performing resources are retained, developed, and given meaningful career opportunities.
• Technology and AI capabilities continuously evolve with the needs of Aspire's businesses.
• Leadership has clear visibility into resource capacity, utilization, performance, and future demand.